Non Technical Trainer - Bedfordview

None Technical Trainer – Bedfordview

Role – Purpose
The Non – Technical Trainer is responsible for training, development and assessment services to improve operation quality and turnaround time, through the execution of predefined work objectives and agreed Standard Operating Procedures.

Duties & Responsibilities

1. Design, develop, and deliver non-technical training programs that enhance the skills, knowledge, and competencies of employees within the automotive industry, focusing on areas such as customer service, sales, leadership, communication, and compliance.
2. Conduct Training Needs Analysis.
3. Design and Development: Develop training materials, manuals, and e-learning content that align with organizational goals for the Aftersales staff and Managers.
4. Develop e-learning for our LMS.
5. Training Delivery: Facilitate classroom training, workshops, and virtual training sessions.
6. Evaluation and Improvement: Assess the effectiveness of training programs through feedback, assessments, and performance metrics; continuously improve training content and delivery methods based on evaluation data.
7. Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders; function as a consultant to managers and employees regarding training and development needs.
8. General housekeeping of the training facilities.
9. Setting up of training rooms and facilities to conduct productive training.

Experience & Requirements

1. Minimum of 3 years of experience in training and development, preferably in the automotive industry.
2. Proven experience in designing and delivering non-technical training programs.
3. Workshop experience or a good understanding of the workshop environment.
4. Accredited Assessor/Moderator/ETDP (preferable).
5. Valid driver's license.
6. Preferred 5-10 years of experience.

Knowledge and Skills

1. Excellent communication and presentation skills.
2. Strong organizational and time-management abilities.
3. Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).
4. Ability to work independently and as part of a team.
5. Motivational skills.
6. Knowledge of adult learning principles and instructional design.
7. Customer Focus.
8. Innovation.
9. Analytical Thinking.
10. Agility.
11. Ability to travel nationally to deliver training.
12. Knowledge of BBBEE, SETA's, ATR's, and WSP's.
13. Must be proficient in Outlook and PowerPoint.
14. Have experience with Articulate 360.
15. Have previous experience with LMS.