Non Motor Field Assessor (JG8)

Sanlam Group; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the insurance sector seeks a Non Motor Field Assessor based in Pretoria. The successful candidate will conduct thorough investigations into claims, ensure compliance with conditions, and handle negotiations efficiently. A strong background in claims assessments and customer service is vital, along with analytical skills to assess risks and determine appropriate settlements.

Qualifications

• Five (5) years' or more relevant experience in non-motor claims assessment.
• Field assessing experience is advantageous.
• Seven (7) or more years' relevant claims assessment experience.

Responsibilities

• Determine quantum and merit of segmented non-motor claims.
• Negotiate claims settlements within delegated threshold.
• Interacting with clients and service providers.

Skills

Analytical thinking

Information seeking

Customer Service Orientation

Flexibility

Initiative

Education

Matric (Grade 12) with Mathematics

Tools

Assessor reporting tools

Repair estimation on building damage

Building repair calculator

Job description

Job title : Non Motor Field Assessor (JG8)

Job Location : Gauteng, Pretoria Deadline : June 30, 2025 Quick Recommended Links

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WHAT WILL YOU DO?

• The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement / cash / claims card.
• Authorizing repairs / cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients / brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

What will make you successful in this role?

• Matric (Grade 12) with Mathematics
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Initiative
• Flexibility
• Customer Service Orientation
• Insurance jobs

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Non Motor Field Assessor Jg8 • Pretoria, ZA