Non Motor Field Assessor

Sanlam Limited; Rustenburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Santam in South Africa seeks a Non-motor Field Assessor based in the North West to evaluate non-motor claims, focusing on merit and quantum and delivering fair, client-centric outcomes. The role requires field assessing experience, independent work habits, strong communication and analytical abilities, and willingness to travel with a valid driver’s license.

You will handle high-pressure situations with solution-driven thinking and report findings accurately.

Qualifications

• Field assessing experience.
• Exposure to Agile methodologies and Guidewire (advantageous).
• Practical qualification with specialization in construction or property industries (advantageous).
• Minimum 3 years’ experience in a claims environment.

Responsibilities

• Assess non-motor claims with focus on merit and quantum.
• Deliver fair, client-centric outcomes.
• Handle high-pressure situations with professionalism.
• Apply solution-driven thinking and manage time effectively.
• Work independently while traveling as required.

Skills

Field assessing experience

Client engagement

Analytical ability

Communication skills

Time management

Independence

Travel readiness

Problem-solving

Education

BTech in Building Science or related

Construction/Property industry qualification

Tools

Symbility

Guidewire (advantageous)

Job description

This career opportunity is available at Claims: Non-motor Field Assessing for a Non-motor Field assessor based in North West

WHAT WILL YOU DO?

You will assess non-motor claims with a focus on merit and quantum, delivering fair, client-centric outcomes. The role requires handling high-pressure situations with professionalism, applying solution-driven thinking, and working independently while managing time effectively.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Field assessing experience
• Client-centric mindset with strong customer service focus
• Experience in client-facing roles, including handling high-pressure situations
• Knowledge of Symbility (property estimation tools) is preferred
• BTech in Building Science or similar qualification is advantageous
• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively
• High attention to detail and accuracy in assessments and reporting
• Strong problem-solving skills with a solution-driven approach
• Innovative thinking and adaptability
• Valid driver’s license and willingness to travel

QUALIFICATIONS AND EXPERIENCE

• Field assessing experience
• Exposure to Agile methodologies and Guidewire (advantageous)
• Practical and industry-oriented qualification with specialization in the construction and property industries (advantageous)
• Minimum 3 years’ experience in a claims environment

KNOWLEDGE AND SKILLS

• Understanding of the claims value chain
• Client engagement and facilitation skills
• Strong analytical ability
• Advanced computer literacy
• Presenting and communicating information
• Detail orientation

PERSONAL ATTRIBUTES

• Client service focused
• Action-orientated and decisive
• Strong relationship-building skills
• Adaptable and flexible
• Innovative mindset
• Ability to perform under pressure
• Deciding and initiating action
• Teamwork and support

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.