NOCdesk Operator

AtripleA recruitment & temps; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading recruitment agency is seeking an IT Operations Specialist in Pretoria, South Africa. The role involves 24/7 proactive monitoring and support of live and staging infrastructure, as well as troubleshooting and managing service requests. Ideal candidates should have a Senior Certificate and a minimum of 3 years' technical support experience with strong IT knowledge, especially in Linux. Excellent communication, problem-solving, and interpersonal skills are essential, as well as the ability to work under pressure and maintain attention to detail.

Qualifications

• Minimum of 3 years' experience in technical support and monitoring.
• Ability to work autonomously and in a team environment.
• Deadline-driven and able to multi-task.

Responsibilities

• 24/7 proactive monitoring and support of the live and staging infrastructure.
• Investigate and react to any live issues that might arise.
• Act as an escalation point for issues flagged by customer support.
• Handle service requests, incidents, problems, and change requests using ITIL best practice.

Skills

IT knowledge and expertise in Linux technologies

Excellent communication skills

Good problem-solving skills

Competencies in Microsoft Office Suite - Intermediate Level or higher

Remedy & Team Support experience

Strong interpersonal skills

Attention to detail

Education

Senior Certificate

Job description

Are you ready to take your career to the next level in the dynamic world of technology? Join our team as an IT Operations Specialist and be part of a cutting‑edge organization that values innovation, teamwork, and excellence.

Key Responsibilities:

• 24/7 proactive monitoring and support of the live and staging infrastructure.
• Investigate and react to any live issues that might arise.
• Act as an escalation point for issues flagged by customer support.
• Partake in the design and implementation of new setups.
• Handle service requests, incidents, problems, and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Troubleshooting on a daily basis.

Qualifications and Minimum Requirements:

• Senior Certificate (essential).
• Minimum of 3 years' experience in technical support and monitoring.
• All-rounder, with very good IT knowledge and expertise in Linux technologies.
• Excellent communication skills, capable of delivering information to both technical and non‑technical personnel.
• Ability to work autonomously and in a team environment.
• Good problem‑solving skills.
• Excellent attention to detail and organizational skills.
• Competencies in Microsoft Office Suite - Intermediate Level or higher - Excel proficiency is important.
• Remedy & Team Support experience.
• Polite and compassionate without lacking confidence.
• Strong interpersonal skills (with clients, suppliers, and team members), good relationship‑building characteristics.
• Good communication skills.
• Deadline‑driven.
• Accurate and attention to detail.
• Able to multi‑task.
• Organized.
• Honest and reliable.
• Analytical.
• Punctual.
• Perform well under pressure.
• Solution‑Driven.