NOC Manager

Bidvest Protea Coin; Centurion; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading security services company based in Centurion is seeking an experienced NOC Manager. This role involves comprehensive management of the Control Room, ensuring client satisfaction, and maintaining operational excellence. Ideal candidates will have a PSRA Grade A certification and at least 5 years of operational management experience. Strong communication, interpersonal skills, and a clean track record are essential. The position requires flexibility with working hours and travel.

Qualifications

• Minimum 5 years’ operational management experience/exposure.
• Experience in implementing Quality Management Standards.
• Experience with control room systems.

Responsibilities

• Render a comprehensive pro-active security service and overall management of the Control Room.
• Liaise with clients and handle all internal and external security queries.
• Ensure client satisfaction and retention.

Skills

PSRA Grade A certification

Labour Relations skills

Excellent written and verbal communication skills

Proficient in MS Office

Bilingual in English and another South African language

Good interpersonal and customer relations skills

Ability to work independently and under pressure

Clean disciplinary, criminal, and credit record

Code 08 driver’s license and own reliable transport

Analytical and quality-focused

Education

Grade 12 or equivalent qualification

Job description

An Internal Vacancy exists for a NOC Manager (Vodacom) in the Critical Infrastructure Division based in Centurion.

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

• Render a comprehensive pro-active security service and overall management of the Control Room
• Liaise with clients, regional clients, and handle all internal and external security queries
• Ensure client satisfaction and retention
• Sustain growth and profitability
• Increase and sustain the performance and productivity of all staff, sub-contractors, and subdivisions
• Planning and management
• Deliver effective team management
• Financial management
• Personnel management
• Carry out dynamic security and safety risk assessments
• Communicate effectively with the control room team and liaise with operational management teams within the project
• Maintain effective relationships with client staff, management, contractors, and service providers
• Provide reports and recommend process improvements
• Act as a focal point for security operations decision-making during routine and emergency situations
• Adhere to compliance standards and relevant laws
• Align and liaise with all security service providers
• Ensure responsible site allocations are kept up to date, including polygons and site lists
• Proactively liaise with the OCC NOC and assist with interactions
• Have security technical ability and background
• Ensure compliance with the company’s disciplinary code and SOPs
• Ensure training is conducted as required
• Willing to work after hours, long hours, and travel nationally
• Perform any other duties relevant to the role

Preferred qualifications / attributes / skills :

• PSRA Grade A certification
• Grade 12 or equivalent qualification
• Minimum 5 years’ operational management experience/exposure
• Good Labour Relations skills
• Excellent written and verbal communication skills
• Proficient in MS Office (Word, Excel, Outlook)
• Bilingual in English and another South African language
• Good interpersonal and customer relations skills
• Ability to work independently and under pressure
• Willing to work extensive hours, after hours, and standby
• Clean disciplinary, criminal, and credit record
• Code 08 driver’s license and own reliable transport
• Experience in implementing Quality Management Standards
• Ability to manage and deliver projects, draft and implement policies, and influence stakeholders
• Experience with control room systems
• Analytical and quality-focused, capable of producing accurate management information
• Excellent presentation and IT skills
• Target and KPI-focused, capable of maintaining employee engagement
• Excellent people and performance management skills, including motivating, coaching, developing, and inspiring teams
• Successful leadership experience in achieving company objectives
• Effective communication skills across all levels of staff