NOC Manager

Network Recruitment; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment firm is looking for an experienced Control Room Manager (NOC Manager) in Cape Town to oversee Tier 1 Operations. This role ensures 24/7 system uptime and requires strong technical knowledge and leadership skills. The ideal candidate will have significant experience in IT operations and incident management, with preferred certifications in relevant technical fields. This position offers an opportunity to lead in a high-availability environment.

Qualifications

• 4+ years’ experience in control room, IT operations, or Security Operations Center (SOC).
• 1–2 years in a supervisory or team lead role.
• Strong knowledge of system monitoring, escalation workflows, and incident management.

Responsibilities

• Lead Tier 1 Operations Team in Operations Center.
• Maintain 24/7 system up-time and manage incident response.
• Drive continuous performance improvements across all shifts.

Skills

Technical understanding of networks

Strong documentation skills

Incident management

Troubleshooting LAN/WAN issues

Education

Zabbix Certified Specialist or equivalent

CompTIA A+, Network+ or similar

Tools

Zabbix

PRTG

SolarWinds

Job description

SUMMARY :

A client in the analytics and intelligence space is seeking an experienced and technically proficient Control Room Manager (NOC Manager) to lead their Tier 1 Operations Team in a high-availability Operations Center environment. This role is pivotal to maintaining 24 / 7 system up-time, managing incident response, and driving continuous performance improvements across all shifts. The ideal candidate is both a hands-on leader and strategic thinker, capable of overseeing shift operations, resolving escalations (Tier 2), and enforcing operational best practices.

POSITION INFO :

Required Qualifications :

• 4+ years’ experience in control room, IT operations, or Security Operations Center (SOC).
• 1–2 years in a supervisory or team lead role.
• Strong knowledge of system monitoring, escalation workflows, and incident management.
• Technical understanding of networks, servers, firewalls, and access control.
• Familiarity with monitoring tools (e.g., Zabbix, PRTG, and SolarWinds).
• Strong documentation, reporting, and analytical skills.

Preferred Certifications :

Zabbix Certified Specialist (or equivalent)

CompTIA A+, Network+, or similar technical certifications

Security Operations or Control Room Certification (e.g., PSiRA)

Technical Skills :

Proficient with enterprise monitoring tools and system dashboards

Strong troubleshooting of LAN / WAN, VPN, and remote access issues

Familiarity with CCTV / NVR systems and integrations

Sound understanding of uptime monitoring, data integrity, and incident protocols

Experience with risk assessments and security investigations