NOC Engineer

Future Africa Consulting (Pty)Ltd; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in consulting seeks a Network Operations Center (NOC) Manager to oversee operations, improve performance metrics, and manage technical support. Responsibilities include fault management, preventive maintenance, and coordination with clients. The position demands strong technical skills and leadership to enhance team capabilities.

Responsibilities

• Acts as the person in charge of the NOC, including hotline, monitoring, and technical support.
• Analyzes project KPI/SLA and formulates improvement measures.
• Manages network faults and escalates problems.
• Implements preventive maintenance and solves network problems remotely.
• Manages changes and formulates network change plans.
• Improvements in the skills of NOC personnel.

Job description

A) Acts as the person in charge of the NOC, including hotline, monitoring, second-line technical support, configuration management, and performance management.

B) Analyzes the project KPI / SLA, identifying problems and formulating improvement measures to ensure that the KPI / SLA meets the contract requirements.

C) Manages network faults, monitors fault handling, and escalates problems.

D) Implements preventive maintenance on the network side, and remotely solves potential network problems in advance.

E) Manages changes, including formulating and implementing network change plans, and formulating, rehearsing, and implementing network emergency plans.

F) Manages performance, and outputs reports during routine O&M.

G) Coordinates with customers and third parties.

H) Improves the skills of NOC personnel.