NOC Engineer

HR Corporation; Alberton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in network solutions is seeking candidates for the position of Network Support Specialist. This role involves managing customer firewalls, monitoring infrastructure, and ensuring high-performance network solutions. Applicants should have at least 3 years of experience and relevant certifications, with a strong emphasis on technical and troubleshooting skills.

Qualifications

• 3+ years in a customer-facing network support role.
• ITIL and Fortinet NSE4 advantageous.
• Cato SASE experience/certification is a plus.

Responsibilities

• Managing customer firewalls, networks, and connectivity.
• Monitoring client infrastructure and solutions.
• NOC services including status and performance monitoring.

Skills

Excellent knowledge of networks

Routing & switching

Firewalls

WLAN experience

VOIP experience

In-depth troubleshooting

Education

CCNA

MCITP / MCP Certified

Job description

Managing and supporting customer firewalls, networks and connectivity

Monitor client infrastructure and solutions

Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi)

Managing workflow using Tickets and Service Requests

NOC services including status and performance monitoring and reporting

Fortinet and other vendors licensing and lifecycle management (Forticare/etc)

Assist with technical escalation of network related issues from the customer support team

Qualifications:

CCNA or above

ITIL advantageous

Fortinet NSE4 advantageous

Cato SASE experience/certificationadvantageous

MCITP / MCP Certified advantageous

Experience:

3+ years’ experience in a customer facing Network support role. Previous MSP experience extremely valuable.

Technical skills:

Excellent knowledge of networks, routing & switching – including Layer 2 and 3 networking, routing protocols, SSL + IPSec VPN solutions and high-availability network design and management

Firewall experience including Fortinet, Palo Alto, Cisco / Meraki (Fortinet required)

Switch experience including Cisco, HP, Aruba, Unifi

WLAN experience including FortiAP, Cisco / Meraki, Unifi

VOIP experience

In-depth troubleshooting capabilities including packet sniffer

Azure / AWS networking experience

SNMP, WMI, syslog experience

Renumeration

18,000-30,000 CTC depending on experience