No-Ld / Par / 28 / 07 / 2023 National Office – Paralegal – Client Call Centre

Legal Aid South Africa; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Legal Aid South Africa is seeking a legal assistant to support clients in understanding their legal issues and guide them in seeking assistance. Responsibilities include responding to inquiries, maintaining case notes, and referring clients when necessary. This role requires strong communication skills and a diploma in paralegal studies.

Qualifications

• Matric certificate plus a diploma in Paralegal/legal assistant.
• Proficiency in English, Afrikaans, and other South African languages required.
• Valid driver's license is advantageous.

Responsibilities

• Respond to client inquiries and guide them on legal issues.
• Record calls and maintain detailed notes on case outcomes.
• Refer clients for legal assistance as needed.

Skills

Verbal Communication

Written Communication

Client Relationship

Education

National Senior / Matric Certificate

Diploma in Paralegal and/or Legal Assistant

Job description

NATIONAL OFFICE – BRAAMFONTEIN (LEGAL DEVELOPMENT DEPARTMENT)

Legal Aid SA is a National Public Entity and a key contributor to South Africa's constitutional democracy, providing quality legal services to indigent and vulnerable persons.

The organisation has a national footprint in all nine provinces and is a credible employer of choice, boasting Top Employer SA accreditation for fourteen consecutive years.

We offer an exciting Employee Value Proposition (EVP) with opportunities for development, career growth, and an inspiring workplace. Applications are invited from suitable persons interested in filling the above-mentioned position.

The incumbent will be expected to sign a performance contract. The position is based at the Legal Aid SA National Office in Braamfontein.

KEY OUTPUTS

1. Respond promptly to client telephone enquiries, complaints, and concerns, providing advice, guidance, and assistance to resolve issues or legal problems.
2. Record calls accurately on the logging system and obtain sufficient information from clients about support required.
3. Guide clients to understand their problems and advise on alternative solutions aligned with legal best practices.
4. Refer clients for appropriate legal assistance or act on their behalf for non-litigation matters such as delayed pension payouts or non-delivery of ID documents.
5. Maintain detailed notes on case outcomes and ensure proper diarising and follow-up of matters.
6. Call clients for feedback on the quality of legal services and advice provided.

PERSONNEL (SKILLS, KNOWLEDGE, AND ATTRIBUTES) REQUIRED

• National Senior / Matric certificate plus a Diploma in Paralegal and/or Legal Assistant (one-year qualification).
• Ability to relate well at all levels.
• Proficient in verbal and written communication in English, Afrikaans, and other South African languages.
• A valid unendorsed Code 8 driver’s license is advantageous.
• A detailed curriculum vitae demonstrating practical application of the position outputs and competencies must be submitted by close of business on 16 August, quoting the reference number NO-LD / PAR / 28 / 07 / in the subject line.

Applications can be submitted via online application or directed to Blanche Gouws at the provided contact details. The employment decision will be guided by the Employment Equity Plan of Legal Aid SA.

Legal Aid SA aims to promote equity (race, gender, and disability) through appointments that enhance representativity as per our Employment Equity Plan.

Legal Aid SA reserves the right to withdraw posts or not make an appointment if it is in the best interest of the organisation. Applicants not contacted within two months may consider their applications unsuccessful.