Night Shift Manager

Outsource X; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A staffing solutions company in Somerset West is seeking a Night Shift Manager to oversee overnight operations. Ideal candidates will have proven team management experience, strong IT knowledge, and the ability to handle crisis situations effectively. This full-time role requires working Monday to Friday from 21:00 to 06:00.

Qualifications

• Proven experience managing teams.
• Strong IT knowledge: hardware, software, networks, and troubleshooting.
• Willingness to work strictly night shifts.

Responsibilities

• Supervise and support the night shift teams.
• Handle escalations and crisis situations.
• Provide first-line IT support for hardware and software issues.
• Submit end-of-shift reports.

Skills

Team management

Crisis management

Technical support knowledge

Communication skills

Multitasking

Job description

Overview

Outsource-X specializes in delivering hybrid outsourced and offshore solutions tailored to a wide range of business needs. We provide dedicated teams to support staffing requirements across various domains from sales to digital content creation. With proven expertise and a commitment to operational excellence, we ensure that transitioning your workforce offshore is seamless and efficient. Our operations run 24 / 7, 365 days a year to keep your business moving without interruption.

Role Description

Join our team as a Night Shift Manager Full-Time, On-Site | Somerset West

Are you a natural leader who thrives under pressure and keeps operations running like clockwork? We’re looking for a hands-on Night Shift Manager to take charge of our overnight operations and lead a committed, high-performing team through the most crucial hours of the day.

What You’ll Do

• Supervise and support the night shift teams
• Handle escalations and crisis situations
• Provide first-line IT support for hardware, software, and network issues
• Manage escalations and troubleshoot technical problems quickly and efficiently
• Ensure operational continuity and compliance
• Submit end-of-shift reports

What You Bring

• Proven experience managing teams
• Strong IT knowledge: hardware, software, networks, and common troubleshooting
• Crisis management and problem-solving skills
• Tech-savvy with the ability to use monitoring tools and support software
• Excellent communication and multitasking abilities
• Willingness to work strictly night shifts

Working Schedule

Monday to Friday 21:00 - 06:00