Night Shift Customer Service Agent - Claremont

WNS; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in Business Process Outsourcing seeks dynamic individuals to join their customer service team. The role focuses on understanding and addressing customer needs while providing exceptional service. Employees will benefit from a supportive environment that emphasizes professional development, mentorship, and a commitment to community impact through various initiatives. If you are passionate about delivering top-notch customer experiences and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 12 months experience in a customer service role, preferably in a contact center.
• Strong ability to follow instructions and guidelines.

Responsibilities

• Investigate and resolve customer inquiries efficiently.
• Promote client products to enhance customer experience.
• Ensure adherence to company standards and policies.

Skills

Customer Service

Problem Solving

Communication

Adaptability

Education

Matric/Grade 12 Certificate

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Job Description

Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Adapt to change quickly, in a fast-paced environment
  
  
  

Qualifications

Minimum 12 months experience in customer service role (Contact center)

A Matric/Grade 12 Certificate or equivalent