Night Audit Releiver

The Capital Hotels, Apartments & Resorts; Johannesburg; On-site; USD 20,000 - 25,000; Full time

Job summary

A leading hotel in Johannesburg is seeking a skilled receptionist to handle guest check-ins, manage reservations, and maintain guest accounts. This role requires excellent communication skills, a hospitality qualification, and a proactive problem-solving approach. The ideal candidate will have 1-2 years of reception experience and be part of a dynamic team dedicated to exceptional guest service.

Qualifications

• 1-2 years of reception experience in hospitality.
• Sound knowledge of Front Office and Reservations procedures.
• Previous Night Audit experience is advantageous.

Responsibilities

• Checking guests in and out of the hotel.
• Maintaining guest accounts and processing transactions.
• Running Night Audit shifts.

Skills

Communication

Guest Service

Problem-Solving

Teamwork

Attention to Detail

Education

Matric

Hospitality Qualification or similar

Tools

MS Office

Protel PMS

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful, and secure. Imagine a company where managers don’t manage managers; we are all simply doers.

Making decisions regarding our best employees also comes quickly, where we recognize talent and reward it promptly through promotions. We don’t need to or want to wait for approval. We recruit based on experience but promote based on values — the core of which is rigor, disciplined thought, and discipline.

Description

You will be responsible for (but not limited to):

1. Checking guests in and out of the hotel
2. Maintaining guest accounts and processing guest transactions during their stay
3. Dealing with any and all special needs or requests from guests during their stay
4. Assisting with reservations for guests as required
5. Running Night Audit shifts

Minimum Requirements:

• Matric
• Hospitality Qualification or similar
• 1-2 years of reception experience
• Sound knowledge of Front Office, Reservations, and General Management Procedures
• Excellent communication, engagement, and guest service skills
• Previous Night Audit experience is advantageous
• Strong computer literacy skills, including MS Office and a reputable PMS (Protel)
• Hands-on problem-solving approach with the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team and independently
• Honest and trustworthy with a professional approach
• Great attention to detail
• Presentable and well-spoken
• Team player who leads by example
• Ability to work shifts
• Ability to handle highly confidential information with diplomacy

Please note that relocation costs will be your own expense if your application is successful and you reside outside the city where the hotel is located.