New Business Fraud Detector (Centurion)

AVBOB South Africa; Centurion; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading insurance company in Centurion is seeking a Fraud Investigator to join their Retentions team. The role involves analyzing exceptions, investigating suspicious transactions, and ensuring compliance with internal policies. Ideal candidates should have Matric and 2–3 years of experience in the insurance industry. AVBOB values employee development and offers a competitive remuneration package.

Benefits

Competitive remuneration package

Employee development opportunities

Qualifications

• 2–3 years of experience in the insurance industry.
• Strong administrative, investigative, and reporting capabilities.
• Clear credit and criminal record.

Responsibilities

• Analyse daily exception reports to detect fraud.
• Investigate fraudulent transactions and communication findings.
• Compile monthly reports to monitor fraud trends.

Skills

Investigation skills

Analytical abilities

Attention to detail

Communication skills

Education

Matric (Grade 12)

FAIS-accredited qualification

RE5 Regulatory Exam

Tools

MS Office (Word, Excel, Outlook)

Job description

Job title : New Business Fraud Detector (Centurion)

Job Location : Gauteng, Centurion Deadline : August 22, 2025 Quick Recommended Links

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Description

We are looking for a Fraud Investigator to join our Retentions team and play a key role in detecting and investigating suspicious transactions, application activity, trends related to fraud, misrepresentation and maladministration.

This position is vital in ensuring that all findings are escalated appropriately and in alignment with AVBOB’s policies, procedures, and compliance standards.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.

You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE :

Exception Report Analysis & Investigations

Analyse daily exception reports across multiple internal systems.

Identify fraudulent or irregular transactions such as duplicate contact details, repeated policy cancellations, and suspicious payment activity.

Investigate anomalies like tampered documents and forged paperwork.

Communicate findings with District Managers, Broker Consultants, and Area Managers, ensuring timely follow-ups.

Fraud & Misrepresentation Detection

Investigate repeated use of bank accounts or cellphone numbers across unrelated policies.

Detect signs of policy churning, low-retention high-sales patterns, and irregular stop order cancellations.

Verify employment and supporting documents for facility-based business to confirm legitimacy.

Reporting & Escalation

Report validated fraudulent or suspicious transactions to relevant internal stakeholders.

Escalate cases to Operations Support or Employee Relations for disciplinary consideration.

Compile and submit monthly reports to monitor fraud trends.

Maintain accurate and complete case files according to internal guidelines.

Regulatory Compliance & Oversight

Confirm accreditation status of brokers and representatives, ensuring compliance with industry regulations.

Track unusual shifts in broker / marketer business volumes to identify risks.

Contribute to system improvements affecting fraud detection.

Assist team members with system training or exception report guidance when needed.

Requirements

Matric (Grade 12) – Required

FAIS-accredited qualification – Advantageous

RE5 Regulatory Exam – Advantageous

2–3 years of experience in the insurance industry

Strong administrative, investigative, and reporting capabilities

Proficient in MS Office (Word, Excel, Outlook – Intermediate)

Clear credit and criminal record

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