New Business Administrator - Centurion

Closing Date: 04 / 22

Reference Number: MMH-5

Job Title: New Business Administrator - Centurion

Position Type: Temporary

Role Family: Client Services

Cluster: Momentum Distribution Services

Remote Opportunity: None of the time

Location - Country: South Africa

Location - Province: Gauteng

Location - Town / City: Centurion

Introduction: Momentum, a financial services provider of choice, known for its entrepreneurial spirit and innovative culture, is committed to wealth creation and preservation, insurance, and income protection for all our clients.

We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

A New Business Administrator (NBA) provides quick and accurate capturing of new business cases for the MDS Sales Channel. The NBA accomplishes all capturing of new business cases in a professional manner, plays a pivotal role in the MDS value chain proposition to FAs, and supports the consultants to reach MDS strategic objectives and goals.

Requirements

Qualifications:

1. Grade 12, Matric (Essential)
2. Office / Business administration qualification (Degree / NQF 7)

Experience:

1. 1 – 2 Year experience in the financial services industry (essential)
2. Must have new business sales capturing experience
3. MS Word, Excel, and Outlook
4. Insurance industry experience (preferred)
5. Experience within the MDS Sales environment will be an advantage

Duties & Responsibilities

Internal Processes:

1. Ensure accurate capturing of information obtained in application forms and supporting documentation for Investo and Myriad products.
2. Understand end-to-end capturing systems capabilities across product lines.
3. Send outstanding requirements to the MDS Channel via workflow systems (AS).
4. Accept new Investo cases in line with process upon receipt of all outstanding requirements online of business systems.
5. Assign internal admin queries to administrative internal support with detailed description of the query (e.g., CDD team / BAs).
6. Identify financial and business-related risks to the company and escalate in line with the respective process.
7. Fix capturing errors online of business systems and provide feedback to the stakeholders (apology letter).
8. Challenge processes that do not serve the business - ease of business.
9. Understand Compliance process adherence and impact of non-adherence.
10. Ensure all new business applications are correctly captured, recorded, and kept up to date on daily stats spreadsheet hosted on MS Teams.
11. Provide support to other branches (nationally) when need arises to ensure business continuity.
12. Identify and report process and system failures and enhancements to improve client experience.
13. Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.

Client Advisor: Stakeholder Engagement

1. Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
2. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
3. Develop and maintain productive and collaborative working relationships with peers and stakeholders.
4. Continuously develop own expertise in terms of professional, industry, and legislative knowledge.
5. Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
6. Positively influence and participate in change initiatives.

Culture And Personal Development

1. Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
2. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
3. Develop and maintain productive and collaborative working relationships with peers and stakeholders.
4. Continuously develop own expertise in terms of professional, industry, and legislative knowledge.
5. Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
6. Positively influence and participate in change initiatives.

Finance: Business Efficiencies and Effectiveness

1. Identify opportunities to enhance effectiveness and increase operational efficiency.
2. Manage company resources under your control with due respect.
3. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Relating and Networking: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.

Planning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.

Coping with Pressures and Setbacks: Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities. Seeks progression to roles of increased responsibility and influence.

Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.

Adhering to Principles and Values: Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organisational and individual responsibility towards the community and the environment.

Working with People: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others, and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.

Writing and Reporting: Writes clearly, succinctly, and correctly. Writes convincingly in an engaging and expressive manner. Avoids the unnecessary use of jargon or complicated language. Writes in a well-structured and logical way. Structures information to meet the needs and understanding of the intended audience.