Networks Engagement Manager

YPO, Inc.; South Africa; Remote; ZAR 600,000 - 800,000; Full time

Job summary

A leading global membership organization seeks a Networks Engagement Manager in South Africa to engage members and promote community through effective strategies. The ideal candidate will have expertise in communications, marketing, and account management, with a focus on tailored member experiences. This role requires collaboration, data-driven decision-making, and strong interpersonal skills.

Qualifications

• 5+ years in communication, marketing, or account management.
• 3+ years in an association or membership organization.
• Experience creating content for diverse audiences.

Responsibilities

• Engage YPO members and their partners throughout their network journey.
• Plan and execute marketing strategies for YPO's products and offerings.
• Shape the community experience for Network participants.

Skills

Excellent interpersonal skills

Strong verbal and written communication skills

Effective collaboration in multicultural environments

Resourcefulness and good judgment

Problem-solving skills

Analytical thinking

Education

Bachelor’s degree in marketing or communications

Tools

Smartsheet

Microsoft Office suite

Salesforce (CRM)

Canva

Publicate

Tableau

Job description

Networks Engagement Manager page is loaded

Networks Engagement Manager

Apply locations South Africa | Full time | Posted 28 Days Ago | job requisition id JR100410

POSITION PURPOSE

The Networks Engagement Manager (NEM) engages YPO members and their spouses/partners throughout their Network journey. They work across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks and focuses on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform management, creative collaboration, data-driven influence, effective communication, and project management.

PRIMARY RESPONSIBILITIES

1. Act as a key ambassador to networks, engaging members and champions, encouraging conversations and connections within the YPO community. Plan and execute marketing strategies to educate audiences about YPO's products, opportunities, and offerings (from Forum, Learning, Events, to Strategic Partnerships).

2. Design and plan materials to foster community within and across networks, inspiring virtual participation and creating vibrant spaces with valuable offerings.

3. Shape the community experience for Network participants by aligning with Network and engagement strategies, creating conducive environments, leading data-driven strategies, influencing member involvement, and educating about Network offerings.

4. Enhance member experience through tailored content, targeted campaigns, event marketing, feedback collection, and response. Measure effectiveness through data analysis, presenting insights, and adapting strategies accordingly.

5. Manage daily activities of web and mobile Network platforms and social media pages, including content planning, development, approvals, and communication.

6. Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and marketing partners.

7. Collaborate internally to support projects, programs, and events, ensuring alignment with goals.

8. Implement a data-driven strategy by retrieving reports, storytelling, drawing insights, establishing KPIs based on member responses.

SKILLS/COMPETENCIES

• Excellent interpersonal skills, diplomacy, relationship-building across all levels, adaptability, insightfulness, empathy, and reliability.

• Strong verbal and written communication skills with attention to detail. Ability to tailor communication to the audience.

• Effective collaboration and communication in multicultural, virtual environments, respecting local customs.

• Ability to manage trade-offs, prioritize opportunities, balance stakeholder needs, and articulate decisions clearly.

• Resourcefulness, independence, initiative, good judgment, time management, organization, and prioritization skills.

• Maintain discretion and integrity of confidential information.

• Problem-solving skills, proactive research, providing solutions, and timely issue resolution. Anticipate member needs with clarity.

• Analytical thinking, influencing skills, curiosity, and proficiency in new technologies and tools.

• Professional presence suitable for engaging with C-level executives and high-profile leaders.

EXPERIENCE/BACKGROUND

• 5+ years in communication, marketing, or account management.

• 3+ years in an association or membership organization, with experience in membership, governance, marketing, events, or social media management.

• Experience creating content for multiple platforms for diverse audiences to drive engagement.

• Experience designing and monitoring communication and engagement strategies for virtual audiences across channels.

• Experience in digital marketing, including consumer research, advertising, social media, and data practices.

• Proficiency with Smartsheet and Microsoft Office suite required.

• Preferred experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization).

EDUCATION/TRAINING/CERTIFICATION

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

PHYSICAL REQUIREMENTS

• Flexible and extended hours to accommodate multiple time zones.

• Travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other protected status.