Networking Platform and Observability Engineer (L2)

NTT America, Inc.; Cape Town; Hybrid; ZAR 550,000 - 850,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) in Cape Town to monitor client IT infrastructure, resolve incidents, and support change management. You will handle medium-complexity tickets, escalate when needed, and contribute to automation and documentation efforts.

The role emphasizes proactive monitoring, clear risk mitigation, and collaboration with clients and internal teams within a hybrid working environment.

Qualifications

• Experience deploying network monitoring systems and dashboards.
• Ability to interpret monitoring data and produce reports.
• Understanding of OSI, TCP/IP, IP addressing and routing concepts.
• Experience in security investigations and audits is a plus.

Responsibilities

• Monitor client infrastructure and manage initial escalations.
• Assist in change management and log maintenance tasks.
• Prepare monthly status reports and update diagrams.
• Collaborate with clients and internal teams to resolve incidents.

Skills

Ansible

Python

Monitoring tools

Cisco technologies

Wi-Fi technologies

Firewalls

Linux & shell scripting

SD-WAN

Change management

Education

Diploma, degree in IT/Computing

Tools

NetScout

LogicMonitor

Prometheus

Grafana

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.

You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalated will be a key part of your role.

You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escal…

You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.

Requirements

• Adhere to IT security measures.
• Working knowledge of Ansible and Python is essential.
• Proven working knowledge of utilizing monitoring tooling to troubleshoot and recognise event/incident patterns.
• Understanding of Cisco and Aruba switching technologies.
• Understanding of enterprise wi-fi technologies (at least one of the following is essential - Cisco, Aruba, Meraki).
• Understand firewalls and other network tools.
• Provide monitoring and related system documentation and diagrams.
• Implement or participate in change management procedures for monitoring system architecture changes.
• Document network areas to develop network monitoring system diagrams.
• Ensure monitoring systems are secure and operational.
• Understanding of SD-WAN technologies, Fortigate, Cisco, Meraki.
• Identify and investigate risk and vulnerability issues relating to monitoring platforms deployed.
• Assist in developing and maintaining standards and procedures (such as naming conventions).
• Participate in security investigations and audits.
• Review client network policies and recommend monitoring platform changes to match requirements.
• Proven experience with deploying network monitoring systems.
• Basic understanding of security principles and design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Familiarity with Linux environment and shell scripting.
• Prepare monthly work status reports and update technology-specific documents.
• Assist in designing and implementing network monitoring infrastructure.
• Basic Cisco device management skills.
• Understanding of installing, configuring, and troubleshooting networking equipment methodology.
• Understanding of Layer-2 switching, VLANs, and access lists.
• Basic understanding of routing protocols: OSPF, EIGRP (advantageous).
• Understanding of OSI Model, TCP/IP protocol suite.
• Understanding of IP addressing and subnetting, routing concepts.
• Understanding of switch configuration and VLAN setup.
• Understanding of the implementation of SNMP on devices for network management.
• Perform troubleshooting between sites and on- net.
• Understanding of enterprise-level network design and implementations.

Advantageous Skills

• Understanding of CISO and Fortinet SDWAN.
• Knowledge of incident management systems.
• Experience within Managed Services environments and teams.
• Familiarity with ticketing tools (Service Now, 4Me/Xurrent).

Academic Qualifications

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).

IT Qualifications

• NETSCOUT Enterprise nGeniusONE Core - or Similar is a requirement
• Proven working knowledge of enterprise monitoring tools (NetScout, LogicMonitor, Prometheus, Grafana) - Essential
• Proven experience in producing monthly networking status and statistics reporting - Essential
• Proven experience in utilizing network monitoring tools for governance, asset tracking and management - Essential
• CCNA Enterprise - Essential
• CCNP Enterprise - Advantageous.
• Cisco DevNet Associate - Essential
• FortiNet NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Advantageous
• ITILv4 or relevant ITIL certification (Foundation Level)
• Certified Wireless Network Professional (CWNP) - Advantageous
• Certified Wireless Network Expert (CWNE), CWNA or CWNP - Advantageous

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.