Networking Managed Services Engineer (L2)

Applicable Limited; Johannesburg; Hybrid; ZAR 320,000 - 450,000; Full time

Job summary

Join a leading company as a Service Engineer in Johannesburg, where you'll leverage your IT security and network management skills. This hybrid role offers the opportunity to make a significant impact while growing your career in a diverse and inclusive environment. With responsibilities including network troubleshooting and automation, you will play a pivotal role in enhancing client services and ensuring operational excellence.

Qualifications

• Hands-on experience in network deployment and troubleshooting.
• Proficient in Linux with strong customer service abilities.
• Ability to communicate across different cultures and social groups.

Responsibilities

• Monitor ticketing queues and resolve incidents in a timely manner.
• Document network structures and execute changes with risk plans.
• Coach Service Desk and Level 1 teams for technical skills.

Skills

IT security implementation

Network tools

Automation (Ansible, Python)

Routing protocols (OSPF, EIGRP)

TCP/IP fundamentals

Customer service skills

Education

Palo Alto Networks Certified Network Security Administrator

CCNA Enterprise

ITILv4 or relevant ITIL certification (Foundation Level)

Tools

Palo Alto

Cisco

Meraki

Service Now

LogicMonitor

Solarwinds

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible.

At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society.

Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here is about believing in yourself and seizing new opportunities and challenges.

It's about expanding your skills and expertise in your current role and preparing yourself for future advancements.

That's why we encourage you to take every opportunity to further your career within our great global team.Grow Your Career with NTT DATAThis role requires foundational knowledge in IT security implementation, network tools (firewalls, SD-WAN, Palo Alto, Cisco, Meraki), and automation (Ansible, Python).

Responsibilities include documenting network structures, change management, security policy development, and risk assessment.Hands-on experience is necessary for network deployment, switch and router security administration, device management (Cisco / Meraki / Aruba), and network troubleshooting.

A strong grasp of routing protocols (OSPF, EIGRP), TCP / IP fundamentals, Layer-2 switching, SNMP implementation, and traffic filtering is required.The ideal candidate should have Linux proficiency, good customer service skills, and the ability to work independently while participating in CAB processes and monthly reporting.What you'll be doingKey Responsibilities : Proactively monitors the work the ticketing queues.Performs operational tasks to resolve all incidents / requests in a timely manner and within the agreed SLA.Updates tickets with resolution tasks performed.Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.Captures all required and relevant information for immediate resolution.Provides second level support to all incidents, requests and identifies the root cause of incidents and problemsmunicates with other teams and clients for extending support.Executes changes with clear identification of risks and mitigation plans to be captured into the change record.Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.Works with automation teams for effort optimization and automating routine tasks.Coaches Service Desk and L1 teams for technical and behavioural skills.Identifies problems and errors before they impact a client's service.Ensures all changes are carried out with proper change approvals.Plans and executes approved maintenance activities.May also contribute to / support on project work as and when required.May work on implementing and delivering Disaster Recovery functions and tests.Performs any other related task as required.Knowledge and Attributes : Ability to communicate and work across different cultures and social groups.Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.Ability to maintain a positive outlook at work.Ability to work well in a pressurized environment.Ability to work hard and put in longer hours when it is necessary.Able to work standby.Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.Ability to adapt to changing circumstances.Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.Academic Qualifications / Certifications and required experience : Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.Experience with network security and incident response preferred.CCNA Enterprise.CCNP Enterprise - advantageous.ITILv4 or relevant ITIL certification (Foundation Level)Certified Wireless Network Professional (CWNP) - advantageousCertified Wireless Network Expert (CWNE) – advantageousPalo Alto Networks Certified Network Security Administrator (required)Advantageous Skills : Knowledge of Cisco ISEKnowledge of enterprise monitoring tools ( LogicMonitor, Solarwinds).Experience within managed services.Familiarity with ticketing tools (Service Now, Remedy).Working Knowledge of Palo Alto SDWanKnowledge of Cisco and HP support processes.Working Knowledge of Cisco, Meraki, Aruba switches and access points support and configurationWorking Knowledge of ASR and ISR routersWorking Knowledge of Network address translationWorking Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuitsWorkplace type : Hybrid WorkingEqual Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Accelerate your career with us.

Apply today

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Service Engineer • Johannesburg, Gauteng