Network Technician

ICTEngage; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A South African technology services provider is seeking a Network Technician responsible for supporting and managing communications and infrastructure services. The role includes installing and maintaining network hardware and providing ongoing support for various ISP services. Ideal candidates will have over 3 years of experience, strong technical knowledge, and excellent problem-solving skills. This position offers an opportunity to work across multiple technologies, ensuring high standards of uptime and security.

Qualifications

• 3+ years in network support or field engineering roles.
• Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.
• Experience with managed services for mid-sized to large clients.

Responsibilities

• Install, configure, and maintain network hardware.
• Provide onsite and remote support for ISP services.
• Monitor and resolve network issues using NOC and monitoring tools.

Skills

Cisco / Aruba / HPE switches & routers

MPLS, SD-WAN, VPNs

Wi-Fi access point deployment and configuration

SIP trunking solutions and IP-PBX systems

Familiarity with cloud networking (Azure / VPN, AWS VPC)

Strong troubleshooting and problem-resolution skills

Customer communication skills

Education

CCNA or equivalent

Tools

NOC ticketing systems

Network monitoring tools

Job description

• South African Citizen based applications only

As a Network Technician, you will be responsible for supporting the organisation’s communications and infrastructure services. You will install, configure, monitor, and support client networks - spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards.

Key Responsibilities

• Install, configure, and maintain network hardware : routers, switches, firewalls, access points.
• Provide onsite and remote support for ISP services : Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
• Implement and support voice systems : SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
• Enforce security through firewall setup and coordination with managed cybersecurity tools.
• Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
• Monitor and resolve network issues using NOC and monitoring tools.
• Perform preventative maintenance, firmware upgrades, and patching.
• Provide customer support, configuration documentation, and escalate incidents per SLA.
• Assist with the design and implementation of network infrastructure projects.
• Travel to client sites to support physical installations and troubleshooting.

Requirements

• 3+ years in network support or field engineering roles.
• Strong technical knowledge of :
• Cisco / Aruba / HPE switches & routers
• MPLS, SD-WAN, VPNs
• Wi-Fi access point deployment and configuration
• SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony).
• Familiarity with cloud networking (Azure / VPN, AWS VPC).
• Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.
• Strong troubleshooting, problem-resolution, and customer communication skills.

Preferred Qualifications

• Certifications : CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos / Trend Micro / SentinelOne.
• Experience with managed services for mid-sized to large clients.
• Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).