Network Support Technician (P9) (Information & Communication Systems : Campus Support) (Re-advert)

University of Johannesburg; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading educational institution in Johannesburg seeks a Network Support Technician to provide support for network user edge switches, Wi-Fi access points, and telephony systems. The role requires three to five years of related experience and a National Diploma in IT. Emphasis is placed on excellent troubleshooting skills and customer relations. Working hours may vary, including possible travel between campuses. Deadline for applications is August 10, 2025.

Qualifications

• Three to five years of job-related experience.
• Extensive knowledge of Windows Desktop support.
• Understanding of network protocols and telephony systems.

Responsibilities

• Provide support for network user edge switches, Wi-Fi access points, and telephony handsets.
• Perform daily network and telephony systems health checks.
• Document incidents and service requests correctly.

Skills

Excellent troubleshooting skills

Network support

Basic server admin

Excellent communication skills

Customer relations skills

ITIL service management

Customer focused

Education

Grade 12 (Matric)

National Diploma in IT (NQF level 6)

A Certification or equivalent

N Certification or equivalent

ITIL Foundation

Tools

Windows desktop support

Apple support

Basic Windows Server

Job description

Job title : Network Support Technician (P9) (Information & Communication Systems : Campus Support) (Re-advert)

Job Location : Gauteng, Johannesburg Deadline : August 10, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Job description

Job Purpose :

Provide support of network user edge switches, Wi-Fi Access points, telephones handsets and user cabling. This includes installing, diagnosing, repairing, maintaining, and upgrading all networking edge equipment to ensure optimal network performance. This role will provide guidance to technicians on PC hardware installation, maintenance, troubleshooting, and offer end-user support. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

Responsibilities : Service excellence :

Adhere and sustains to prescribed SLA’s for incidents

Maintain 98% availability on Network, telephony and Wi-Fi

Ensure less than 2% repeat calls

Meet and maintains customer expectations

Resolve incidents within the given SLA

Provide quantified feedback on Incidents and services requests after customer feedback

Deliver the same consistent quality of service to all customer

Increase customer satisfaction

Ensure 100% of Incidents reported are resolved

Take ownership of incidents and service requests and see it through the resolution

Track and follow up on IT requests on behalf of the user

Focus on business needs while providing customers with the best possible service

Contribute to ensuring the Service Catalogue is a living document

Operational support :

Provide Desktop Support to Technicians, ensuring quick and efficient IT support for UJ staff.

Perform daily network and telephony systems health checks.

Utilize prescribed software for management and monitoring.

Ensure the labelling of network devices and uplink cables.

Maintain a neat and tidy network rooms.

Provide daily and scheduled preventative maintenance.

Perform onsite analysis, diagnosis, and resolution of complex network problems and implements corrective solutions.

Collaborate with network administrators to ensure efficient operation of the staff computing environment.

Receive and responds to incoming calls, pages, and / or e-mails regarding network.

Answer to and performs moves, adds and changes (MAC) requests as they are submitted by the Service Desk.

Prepare tests and applications for monitoring network performance, then provides performance statistics and reports.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring network operations.

Develop and maintains an inventory of all network equipment at your campus.

Accurately document instance of network equipment or component failure, repair, installation, and removal.

If necessary, liaise with third-party support and network equipment vendors.

Professional administration :

Documents Incident and service request correctly.

Documents computer asset management.

Conducts research on desktop products in the Network Environment.

Strict adherence to university and ICS policies, standards, processes and procedures.

All devices to be named according to approved host naming standard.

IT Asset Lifecycle Management :

Track and maintain inventory of IT equipment, ensuring proper allocation and return of devices.

Ensure the campus IT asset register / system is consistently updated and accurately maintained.

Minimum requirements

Grade 12 (Matric)

National Diploma in IT (NQF level 6 or equivalent)

A Certification or equivalent

N Certification or equivalent

ITIL Foundation

Three (3) to five (5) years of job- related experience

Desktop Support ( 3 years)

Apple Support

Network Experience

Extensive knowledge of Windows Desktop support

Basic Windows Server and Active Directory support

Computer IP Network and Telephony Principles (WAN and WAN)

Understanding of network protocols

Understanding of analogue and IP telephone systems

Competencies and Behavioural Attributes :

Excellent Troubleshooting Skills

Network Support

Basic Server admin

ITIL Service Management

Excellent communication skills

Excellent Customer Relations Skills

Customer focused

Knowledge of IT policies and procedures

Collaboration

Quality Driven

Results Driven

Recommendations :

Degree in IT (NQF 7) or equivalent qualification

ITIL v3 Foundation.

A Certification or equivalent

N Certification or equivalent

IT Management within Higher Education

Working conditions :

Might be required to work outside normal working hours from time to time

May be required to travel between campuses

Maybe placed at any campus

Shift Work

Deadline : 8th August,2025

ICT jobs