Network Support Services

Profile Personnel; East London; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a skilled Network Support Specialist to manage and optimize their WAN, LAN, and WiFi infrastructure. In this role, you will ensure seamless connectivity and performance across all locations while troubleshooting and maintaining network security. Your expertise in wireless networks and network management tools will be crucial in enhancing the organization's connectivity and performance. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Minimum 5 years of experience in network support.
• Completed N+ certification is essential.

Responsibilities

• Install and configure wireless LAN infrastructure.
• Manage network incidents and ensure timely resolution.
• Analyze wireless network performance and optimize connectivity.

Skills

Network Support

Wireless Networks

Network Management Tools

Firmware Updates

Education

N+ Certification

Tertiary Qualification in IT

Tools

Firewalls

IDS/IPS

NAC

Job description

The WAN, LAN, and WiFi Infrastructure Support Services encompass comprehensive management, monitoring, troubleshooting, and maintenance of network infrastructure to ensure seamless connectivity, performance, and security across all organizational locations.

Requirements :

• Completed N+ certification
• Additional tertiary qualifications in IT would be advantageous
• Minimum 5 years of working experience, specifically with network support
• Experience with long-range wireless networks and infrastructure

Responsibilities include :

1. Installation and configuration of wireless LAN infrastructure, including access points, controllers, and network segmentation for secure wireless access
2. Use of network management tools to track traffic patterns, device health, and bandwidth utilization
3. Regular updates of firmware, configuration backups, and patch management to maintain the stability, security, and performance of networking devices
4. Analysis of wireless network performance, including signal strength, coverage area, and connection speed
5. Management of network incidents, including outages, degraded performance, and slow WiFi connectivity, ensuring timely resolution based on SLAs
6. Configuration and maintenance of firewalls, IDS/IPS, and NAC to protect against threats
7. Upgrading or expanding WAN links, adding access points, and enhancing LAN infrastructure to support increased traffic or new applications (e.g., VoIP, video conferencing)
8. Regular tuning of wireless channels, bandwidth allocation, and RF management to improve WiFi performance