Network Specialist

Responsible for testing and analysis in all elements of network facilities including power, and software.

Produces complex designs and design policies, strategies, architectures, optimisation and documentation within area of speciality.

Responsible for high-level problem resolution and policy implementation and monitoring.

POSITION INFO:

Qualifications / Certifications / Experience:

IT Diploma / Degree or relevant IT related qualification (VOIP - Advantageous)

Responsibilities:

1. Maintain acceptable billability ratio
2. Manage tools of trade
3. Responsible application and maintenance of assigned equipment (Cell phones, laptops, or other relevant tools etc.)
4. Manage operational expenses
5. Reduce operational expenses
6. Manage and control stock
7. Receives logistical components from Coordinator
8. Prepare stock for movement via couriers
9. Issue parts to end user when needed
10. Incident resolution
11. Proactive escalation of unresolved events, incidents and service requests to stakeholders
12. Planning and design
13. Work with clients and users, as well as other process and functional actors to determine and address operational requirements within technology and budget constraints
14. Perform auditing of hardware and software before and after the implementation of release package changes
15. Produce network release documentation and communications, including training to customer requirements
16. Ensuring quality components of methodology is followed to achieve all process milestones
17. Ensure project tasks delivered in accordance with larger project objectives, where applicable
18. Ensuring that the requirements are documented in technical specifications and topologies
19. Contribute to roll out planning including method of deployment
20. Timely risk escalation and issues to stakeholders
21. Complete required checklists that define the completion criteria for each service performed
22. Ensure release communication, preparation and training where required
23. Provide technical and application guidance and support throughout the release process
24. Provide early life support following deployment
25. Operate and maintain
26. Perform pre-approved, manual or networking support, peripheral build, and firmware rollouts to all network devices
27. Complete required checklists that define the completion criteria for each service performed
28. Provide informal technical advice and guidance around networking devices and associated peripherals
29. Monitors networking environment and efficiency and makes recommendations as to improvements, where applicable
30. Service Provider Management
31. Where necessary and appropriate, liaise directly with external service providers (e.g. in the case of an event or incident occurring)
32. Process compliance
33. Adhere to applicable processes and standards (ISO, ITIL) and best practice models for relevant Original Equipment Manufacturer (OEM)
34. Training / operation hand-over
35. Where any of the role tasks are delegated to other process and functional actors, ensure that staff are adequately trained and are provided with access to the appropriate tools to enable them to perform these tasks