Network Operations Programs Manager SSA

ITS NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

Why do people call us the worlds most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it perhaps because what we do connects people across the world. And the more we can connect people the better life on earth becomes.

We love our role in the world. And we're looking for the right people to help us maintain and grow it. People like you.

Role Context

The Global Network Operations Programs Group (GNOP) executes FOCUS by identifying and managing programs of change that enable Global Network Operations to achieve standardized processes, service excellence, optimal efficiency, and lowest operating cost.

The regional Operations programs team supports the full end-to-end scope of Global Network Operations and is constantly aligned with Global Network Operations priorities and aligns with the other DHL Express functions to deliver improvements that are aligned on purpose, objectives, and support the business needs. On behalf of the Global Network Operations group, we work closely with the various Business and IT teams driving change of both a business operations process and IT solution nature.

The role of the Program Manager is to ensure a sound understanding of business processes and applications within the specific scope of the role and how they are architected, developed, deployed, and used by the business. You will be responsible for ensuring multiple projects/products running simultaneously across the organization deliver individually as expected and conform to an agreed overall roadmap that directs wider change over the short to medium term.

The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or processes.

The role holder must manage all their relevant projects/programs/products in terms of senior stakeholder engagement, scope, interdependencies, costs, resources, and overall delivery to objectives and goals ensuring that any changes to Global SOP processes/Standards and EGAP systems are documented and approved.

Work with and guide the regional and country deployment teams to ensure rapid deployment and realization of business benefits derived from the new capabilities and processes.

Key Responsibilities

• Project / Program Management: Responsible for overall business projects/program management ensuring task assignments are clear and all objectives met: Program/Project governance, organization plans, risks, issues, and reporting/communicating progress and where needed contingency plans.
• Stakeholder Engagement: You will be aware of and manage the rich variety of stakeholders involved in delivery of programs and projects. This is to align and gain buy-in to roadmaps, their timescales, resulting business changes, and impact on resources (customer, business, IT, vendor) as well as benefits.
• Product Management: You will be the subject matter expert on specific or groups of applications/products and manage the roadmap and enhancement of those same products.

Direct (and indirect) team management: Where requested, project team identification and onboarding. Assemble, manage, and coach the indirect/direct team (remote where applicable) and have an active interest in the wider Global Programs and Ops community.

Conduct Regional and Facility Network Operations (onsite) Reviews as needed to ensure full operations alignment, support requirements definition (workshops), and beta deployments.

• Business analysis, process review, and requirements definition: Drive innovative ideas, solutions, and products through leadership and action. New processes and functions, innovation, regulatory costs reduction, and productivity improvement are factors for consideration. Ensure Global SOP is aligned with changes and updated.
• User group management and communication: Functional input, changes management prioritization, project participation (testing), and progress transparency via regular reporting.

Defining the Roadmap Portfolio Program Management & Prioritization: Define, represent, and communicate programs strategy(ies) to all stakeholders. Implement harmonized program management process acting on a clear roadmap of deliverables, change, and improvement whilst balancing plans, strategy, and criticality.

• Software Development cycle participation: From idea/concept to launch of the capabilities across all areas within the domain. Business case, Project Brief/PID, Business project management, Process Requirements, Testing and Acceptance to Training and Deployment preparation.
• Deployment preparation and support: Ensure relevant training materials are available, conduct beta/pilots, preparing regions/countries to deploy, support deployment with SMEs.
• Post program/project implementation and follow-up: Functional reviews ensure correct application/usage of process/software initiate corrective measures.
• Support contingency operations for process and EGAP relevant issues: Support any contingency (or similar) analysis and actions with end-to-end knowledge and corrective measures.

Operate in a customer focused multinational, multicultural environment Internal and External.

Specific Role Challenges

• Possess a good understanding of the group's end-to-end operational processes along with detailed knowledge of the Domain/Application being covered, Global SOP processes and standards, and strategic challenges to manage the scope of the projects linked with an allocated program and enable achievement of the program objectives through specific projects.
• Successful management and leadership of virtual project teams and multiple project stakeholders across multiple Programs and Projects within the team.
• Manage deployment activities where specified in order to ensure the capture of Business Benefits. Note that core deployment phases and tasks are performed by the regions/countries.
• Provide ongoing support to country program leads on program areas.
• Develop user training material and deliver training programs to countries as required.
• Success collaboration interface and interaction with stakeholders.

Most projects are defining development and deployment of Express Global Application Portfolio (EGAP) solutions in which the Regional Teams realize the deployment phases.

Education & Experience

• Professional Project Management certification preferred (e.g., PRINCE2 or PMP).
• Preference for Degree OR equivalent experience.
• Preferred certification or experience in requirements analysis/gathering, process definition, and related work.

Skills

• A minimum of 5 years of experience including at least 2-3 years project/program management experience.
• Exposure to Business process analysis and testing.
• Experience in managing process and requirements development.
• As a minimum, experience across country and regional level preferred.

We are looking forward to your application.