NETWORK ENTERPRISE ENGINEER â CAPE TOWN

IT Naledi Solutions; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technology services company in Cape Town is seeking a Field Technician to manage client relationships and provide technical support. The ideal candidate will have a Grade 12 education, 5 years field tech experience, and strong troubleshooting skills. Relevant certifications in networking are essential. This role requires independence, good communication, and the ability to perform under pressure.

Qualifications

• Grade 12 education is required.
• 5 years Field Tech experience is advantageous.
• Valid SA driver's license and own vehicle needed.

Responsibilities

• Manage the business relationship with the client.
• Perform hardware and software installations.
• Provide technical support to customers.

Skills

Computer Literate Microsoft Outlook / Word / Excel

5 years Field Tech experience

General knowledge of desktop hardware and software

Excellent written and verbal Skills

Excellent analytical and problem-solving skills

Ability to work independently

Education

Grade 12

Tools

OEM Network certification

CISCO CCNA

CISCO CCNP

Aruba Networks certification

Fortinet Network Security certification

Extreme Networks Certified Specialist (ECS)

Huawei Certified ICT Associate Datacom

Huawei Certified ICT Professional Datacom Core Technology

Huawei Certified ICT Professional Datacom Advanced Route and Switch

Huawei Certified ICT Associate WLAN

Huawei Certified ICT Professional WLAN

Job description

REQUIRED LEARNING

• Grade 12
• Computer Literate Microsoft Outlook / Word / Excel Essential
• 5 years Field Tech would be advantageous.
• General knowledge of desktop hardware and software
• Own vehicle
• Valid SA drivers license
• 3 years experience with :
• OEM Network certification
• CISCO CCNA / CCNP
• Aruba Networks certification
• Fortinet Network Security certification
• Extreme Networks Certified Specialist (ECS) Certification
• Huawei Certified ICT Associate Datacom
• Huawei Certified ICT Professional Datacom Core Technology
• Huawei Certified ICT Professional Datacom Advanced Route and Switch
• Huawei Certified ICT Associate WLAN
• Huawei Certified ICT Professional Constructing Enterprise WLAN Architecture
• Huawei Certified ICT Professional Planning and Optimizing Enterprise WLAN
• Huawei Certified ICT Professional WLAN

KEY JOB OUTPUTS

• Manage the business relationship with the client to ensure mutual trust & open communication
• Takes service calls and performs incident specific activities as directed by the Call Planners
• Performs preventative maintenance activities on certain products as directed
• Perform hardware and software installations
• Takes routine service calls and performs basic maintenance and support.
• Responsible for troubleshooting, installing, maintaining and hardware break-fix
• Provides technical support to customers in solving technical problems that occur during the installation
• Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
• Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
• Maintain SLA requirements (both internal and external)
• Ensure accurate completion of job cards
• Work independently without supervision

CORE COMPETENCIES

• Excellent written and verbal Skills
• Positive attitude and ethical
• Excellent organisation skills
• Excellent analytical and problem-solving skills
• An ability to work to tight deadlines and within constraints
• Understanding of the billing / payment cycle
• Ability to multi- task
• Good Listening skills
• Team player
• Ability to perform under pressure
• Able to work independently and be self-disciplined

APPLICATIONS / ENQUIRIES

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