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Network Engineer

Teraco – A Digital Realty Company

Gauteng

On-site

ZAR 200,000 - 300,000

Full time

Yesterday
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Job summary

Teraco, a leader in data environments, is seeking a Technical Support Resource in Gauteng to maintain and troubleshoot network operations. The role requires a blend of technical skills, attention to detail, and the ability to operate under pressure, offering an engaging experience in a high-energy environment.

Qualifications

  • Minimum of 2 years' experience in networking technical support role.
  • Valid South African Driver’s License.
  • Excellent understanding of TCP/IP, routing, and switching technologies.

Responsibilities

  • Perform remote IT network troubleshooting and support, predominantly layer 2.
  • Maintain security, IT, and environmental networks.
  • Provide afterhours user support as per standby roster.

Skills

Interpersonal relations
Verbal communication
Attention to detail
Multi-tasking
Adaptability
Learning and growth
Accountability

Education

Matric
Technical qualification /IT Diploma - CCNA/ACMA certified
CCNP advantageous

Job description

Teraco Data Environments

2025/07/03 Gauteng

Job Reference Number: NE_JB1

Department: IT

Business Unit

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

The key function of this position is to be a technical support resource to support the local network for Power Monitoring, IT and Security. Part of the duties will be to travel to the outside stations on an ad hoc basis for upgrades and changes. This role must be available to work after hours and be on standby from a standby roster.

Job Description

PURPOSE OF THE ROLE

The key function of this position is to be a technical support resource to support the local network for Power Monitoring, IT and Security. Part of the duties will be to travel to the outside stations on an ad hoc basis for upgrades and changes. This role must be available to work after hours and be on standby from a standby roster. This role will also need you to be the escalation point for the Tier 1 resource.

Main Functions Of The Job

The main functions of the role are, but are not limited to:

  • Remote IT Network troubleshooting and support, predominately layer 2;
  • Logging and updating calls via the ticketing system;
  • Interaction with other providers and service providers;
  • Interactive relationship with management;
  • Maintenance of Security, IT and Environmental networks on all sites;
  • Maintaining Wi-Fi on all sites including monthly wi-fi health reports;
  • Maintain the Network backup tool;
  • Involvement in the design of the network & maintain network documentation;
  • Configuring, Installing and maintenance of network switches;
  • Management & implementation of Clearpass switch configurations & implementation of device configuration updates;
  • Comply to all policies and procedures, including strict compliance to Teraco’s information security policies and procedures;
  • Identification & escalation of information security risk, as it relates to network and other areas of responsibility;
  • Incident response and management; Problem resolution within agreed timelines;
  • Afterhours user support, as per the standby roster.

Job Requirements

Skills Requirement

  • Excellent interpersonal relations.
  • Excellent verbal and writing skills.
  • Attention to detail imperative.
  • Ability to multi-task is essential.
  • Able to perform under pressure.
  • Ability to adapt to change.
  • Open to learning and growth essential.
  • Take accountability and ownership.

Qualifications And Experience

  • Matric;
  • Technical qualification /IT Diploma - CCNA/ACMA certified; CCNP advantageous;
  • Minimum of 2 years’ work experience in a networking technical support role;
  • Accustomed to working in a high-energy environment;
  • Windows Server and Windows 10/11 experience - advantageous
  • Technical competence and understanding is vital;
  • Valid South African Driver’s License;
  • Basic understanding of Network Security
  • Excellent understanding of switching and routing and their related technologies - TCP/IP, IP Addressing, CIDR and DNS. STP, VPN technologies, OSPF, ZTNA, SDN.
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