Network Customer Relationship Manager

JenRec Recruitment; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency in Cape Town is seeking a customer relationship professional with fintech expertise. The role involves managing client relationships, ensuring satisfaction, and contributing to process improvements. Ideal candidates have strong interpersonal skills and proven experience in account management. This position offers a competitive salary and a hybrid working arrangement after the onboarding phase.

Benefits

Competitive salary

Professional growth opportunities

Hybrid working arrangement after onboarding

Qualifications

• Proven experience in customer relationship or account management.
• Experience in the fintech or payments industry is essential.
• Ability to manage multiple clients and priorities effectively.

Responsibilities

• Manage and strengthen customer relationships to ensure client satisfaction.
• Proactively manage client needs and resolve issues.
• Contribute to process improvements in a collaborative environment.

Skills

Customer relationship management

Strong interpersonal skills

Problem-solving

Effective communication

Job description

Overview

This role focuses on managing and strengthening customer relationships, ensuring client satisfaction, and supporting operational excellence within the payments ecosystem.

The position is suited to professionals with strong account management experience rather than sales, who can proactively manage client needs, resolve issues, and contribute to process improvements in a collaborative environment.

Responsibilities

• Manage and strengthen customer relationships to ensure client satisfaction
• Proactively manage client needs and resolve issues
• Contribute to process improvements in a collaborative environment

Qualifications

• Proven experience in customer relationship or account management
• Fintech or payments industry experience is essential
• Strong interpersonal and communication skills
• Ability to manage multiple clients and priorities effectively
• Experience in problem-solving and improving customer experience
• Comfortable working onsite initially, transitioning to a hybrid model

Why Apply

• Work in a client-facing role within the fintech / payments sector
• Hybrid working arrangement after initial onboarding period
• Opportunity to develop and strengthen strategic client relationships
• Competitive salary with potential for professional growth

Apply Now

If you are an experienced customer relationship professional with fintech expertise, ready to take on a key client-facing role, submit your CV to be considered.

Important: Only candidates who meet the listed requirements will be considered. If you do not hear back from us within two weeks, please consider your application unsuccessful.