Netsuite Technical Support

Optimal Growth Technologies; Johannesburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading company in Johannesburg is looking for a Technical Support Specialist to aid in the troubleshooting and support of financial systems like NetSuite. This role focuses on optimizing processes, ensuring compliance with regulations, and providing ad-hoc IT support to the finance and HR departments. Ideal candidates will have a robust understanding of financial systems, experience with SOX compliance, and excellent problem-solving abilities.

Qualifications

• Experience in a regulated environment with SOX compliance.
• Ability to diagnose and resolve complex technical issues.
• Proficient in Excel and data analysis tools.

Responsibilities

• Provide technical assistance and troubleshooting for various systems, including NetSuite.
• Collaborate with stakeholders to identify and implement technical solutions.
• Assist with system audits ensuring compliance with SOX regulations.

Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Detail-Oriented

Adaptability

Education

Experience supporting financial and HRIS software applications

Solid understanding of SOX compliance

Tools

Excel

ServiceNow

Job description

Technical Support Specialist : Netsuite Responsibilities : System Support : Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization : Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning : Work with application owners and management to follow the proper processes to grant user access.Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting : Assist with system audits.Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration : Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting : Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support : Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support : Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications : Experience supporting financial and HRIS software applications, or similar systems.Solid understanding of SOX compliance and experience working within regulated environments.Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills : Detail-oriented with a keen eye for accuracy.Strong problem-solving skills and the ability to manage multiple priorities.Excellent interpersonal skills for effective vendor and internal communication.Adaptive and proactive in resolving issues and implementing process improvements

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Technical Support • Johannesburg, Gauteng