Nedbank Service Centre Agent (Pipeline) Vacancy

Nedbank is looking for South African Jobseekers with Matric / Grade 12 to apply for Service Centre Agent vacancy.

Job Responsibilities

1. Adhere to the daily schedule to ensure that targets are met by following the work plan.
2. Follow Nedbank processes and values such as honesty, integrity, accountability, respect, and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
3. Escalate all unresolved queries to management by logging the case on the system.
4. Answer 90% of all calls within 60 seconds (90 / 60) as per Service Level Agreements (SLA) and generate lead targets required on a month-to-month basis by offering products to the clients.
5. Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
6. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys, etc.).
7. Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
8. Identify and recommend opportunities to enhance processes, systems, and policies and support implementation of new processes, policies, and systems.
9. Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites, and attending sessions.
10. Keep up to date with risk standards by reading, understanding, and completing the updated manuals every time they are sent out and agreeing to the terms.
11. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
12. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
13. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.

Minimum Requirements

1. Matric / Grade 12 / National Senior Certificate
2. 6 to 12 months of experience in a call centre environment
3. Certificate: Call Centre (Preferred)
4. Additionally, having a post-matric qualification or a certificate in call centre operations can be advantageous.