(native Dutch) Customer Support Consultant, emails/chats (South Africa)

SupportYourApp; Pretoria; Remote; ZAR 200,000 - 300,000; Full time

Job summary

An international support company is seeking a Customer Support Consultant based in Pretoria to provide customer support via emails and chats. The ideal candidate will be fluent in Dutch and English, with at least six months of relevant experience, particularly in trading or blockchain. This fully remote position offers flexible scheduling and various benefits, including training and competitive compensation in USD.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Qualifications

• At least 6 months of experience in a customer support role.
• Personal or professional experience in trading/investments/blockchain is a must.
• Experience providing support via live chats.

Responsibilities

• Provide customer support via emails and chats.
• Build positive and long-lasting relationships with customers.
• Identify and escalate complex technical issues.

Skills

Native Dutch communication skills

English B2 communication skills

Analytical and research skills

Positive and responsible attitude

Tools

CRM systems

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

• Provide customer support via emails and chats
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services
  
  

What you need to succeed in this role:

• Native Dutch and English B2 communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in trading/investments/blockchain is a must
• Experience providing support via live chats
• Experience with CRM systems
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

Will be a great plus

• Experience in technical support
  
  

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
  
  

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.