(native Dutch) Customer Support Consultant, crypto (South Africa, remote)

SupportYourApp; Pretoria; Remote; ZAR 530,000 - 885,000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Customer Support Consultant to provide support via email and chat in a multicultural environment. Candidates should have native Dutch and B2 English communication skills, with at least 6 months of support experience, particularly in crypto or trading. This fully remote position offers flexible scheduling and competitive compensation in USD.

Benefits

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Qualifications

• At least 6 months of experience in a customer support role.
• Experience providing support via live chats is required.
• Personal laptop or computer with a minimum of 8Gb of RAM.

Responsibilities

• Provide customer support via emails and chats.
• Build positive relationships with customers.
• Identify and escalate complex technical issues.

Skills

Native Dutch

B2 English communication

Analytical skills

Positive attitude

Tools

CRM systems

Job description

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What You Will Do

• Provide customer support via emails and chats
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services

What You Need to Succeed in This Role

• Native Dutch and English B2 communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto/trading/blockchain is a must
• Experience providing support via live chats
• Experience with CRM systems
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will Be a Great Plus

• Experience in technical support

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who Are We?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.