National Soft Services Manager

CBRE Excellerate; Bellville; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a National Soft Services Manager to oversee soft services operations across the nation. This role involves ensuring excellent service delivery in cleaning, security, hygiene, and more, while managing supplier contracts and compliance with regulations. The ideal candidate will have a strong background in operations management, a relevant degree, and exceptional leadership skills. Join a dynamic team and contribute to continuous improvement in service delivery, making a tangible impact on client satisfaction and operational excellence.

Qualifications

• 6+ years in operations or facilities management, preferably in soft services.
• Bachelor's degree in a related field required.

Responsibilities

• Manage soft services operations to meet client specifications and targets.
• Provide leadership and direction to delivery teams in soft services.

Skills

Computer literacy (MS Office)

Collaboration

Project Management

Attention to detail

Basic accounting principles

People management

Verbal and written communication skills

Negotiation skills

Conflict Resolution

Education

Bachelor's degree in built environment

Bachelor's degree in engineering

Bachelor's degree in business administration

Tools

CFMS

Job description

Position Title: NATIONAL SOFT SERVICES MANAGER

Position Reports to: Key Account Manager

Business Unit: Facilities Management

Main Purpose / Objective of the Position

• To manage and control soft services operations to the client-agreed specification and to the agreed performance, qualitative and financial targets.
• To provide leadership, role modelling and direction to the delivery teams within soft services areas.
• To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
• To oversee day to day running of soft services (nationwide) in respect of cleaning, security, hygiene, pest control, waste management, garden maintenance and indoor plants.
  
  

Decision Making Authority

• Management of services and supplier contracts
• Management of work orders through the CFMS
• Compliance to the OHS Act and other statutory requirements
• Decisions are based on knowledge of theory and systems
• Works within a specific prescribed policies and guidelines
  
  

Experience / Education

• A minimum of 6 years’ experience in operations or facilities management, preferably soft services
• A bachelor's degree in built environment, engineering or business administration, or another related degree
  
  

Skills Required

• Computer literacy (MS Office)
• Collaboration
• Project Management
• Strong attention to detail
• Basic accounting principles, incl. budgeting
• People management
• Verbal and written communication skills
• Negotiation skills
• Conflict Resolution
  
  

Knowledge Required

• SLA contract management
• Project Management
• Utilities Management
• Business writing skills and reporting
• Financial / numeracy skills
• Call & query analysis
• Company structure and policies
• Occupational Health and Safety principles
  
  

Competencies Required

• Customer & quality focus
• Methodical, Teamwork and co-operation
• Problem solving & decision making
• Financial & business acumen
• Communication (on higher level)
• Tolerance for stress
• Assertive
• Drive and productivity
  
  

Major Drivers of Work Volume

• Contractual Obligations, Work Orders, Management complexity & intensity.
  
  

Interface / Relationships With

Internal: Department Head, Facilities Team, Internal Business Unit Heads

External: Clients, Contractors, Landlord, Tenants