National Operations Manager

Burnt; Wes-Kaap; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading retail company seeks an experienced Operations Manager to oversee operational aspects across retail locations. The role involves new store openings, systems optimisation, and team management, requiring a strong leader with extensive retail knowledge and excellent negotiation skills. Join us to foster innovation and drive success within our vibrant team!

Qualifications

• 10+ years of experience in retail operations management, preferably multi-store.
• Proven track record of managing large-scale retail operations.

Responsibilities

• Oversee all operational aspects of retail stores and new builds.
• Train managers and staff on operational systems.
• Develop solutions to enhance store performance.

Skills

Leadership

Communication

Problem-Solving

Negotiation

Data Analytics

Retail Systems Knowledge

Tools

Retail Management Software

Job description

Purpose:

As the Operations Manager, your primary objective is to oversee and manage all operational aspects of current Burnt retail stores, new store builds, HQ and Warehouse.

Key Responsibilities:

New Store Openings and Renovations:

• Lead the planning and execution of new store openings, ensuring timely and successful launches.
• Manage store renovation projects, coordinating with internal teams and external vendors to uphold brand standards and minimise disruptions.
• Scrutinise all supplier/builder invoices for discrepancies and negotiate better rates.

Systems Optimisation:

• Implement and refine operational systems, processes, and procedures to improve efficiency and productivity.
• Utilise retail management software to streamline operations and support data-driven decision-making.
• Manage all devices and technology in stores, head office and warehouse. List includes but limited to: Sound, POS, screens, CCTV, security scanners, card machines, software, access codes, internet and connectivity, VOIP, alarms etc.

Team Training:

• Train the National Retail Manager, Regional Managers and Store Managers, and support staff on all operational systems.
• Foster a positive and collaborative work environment, promoting teamwork, innovation, and continuous improvement.

Communication and Collaboration:

• Maintain open and effective communication with cross-functional teams, senior management, and external partners.
• Collaborate with National Retail Manager and Regional Managers to align operational strategies with sales and marketing initiatives.

Risk Management and Problem-Solving:

• Identify and mitigate operational risks, proactively addressing challenges to ensure business continuity.
• Develop and implement solutions to enhance store performance and customer experience.

Financial Management:

• Manage store budgets and expenses within allocated limits, optimising resource allocation to maximise profitability.

Skills:

• Proven leadership experience with a track record of managing large scale retail operations.
• Strong knowledge of retail systems and technology.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Proficiency in retail management software and data analytics tools.
• Strong skills in retail store fit out and new builds.
• Excellent negotiation skills.

Experience:

• Minimum of 10+ years of experience in retail operations management, preferably in a multi-store environment.

Additional Information:

• The position is full time (08:30 – 17:00)
• Offices are based in Woodstock, Cape Town
• Please email your CV to [e-mail]
• Use subject: National Operations Manager
• Selected candidates will be emailed or called. If you have not heard back within 14 days of applying, please deem your application as unsuccessful.

We are super excited to hear from you and welcome our next member to the team!