National Manager : Mediclinic-At-Home

Mediclinic Southern Africa Corporate Office; Stellenbosch; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

A leading healthcare organization seeks a Manager for its innovative Mediclinic-at-Home service. This role involves strategic implementation and management of home-based care services. The successful candidate will have strong operational leadership, a background in healthcare management, and the ability to drive performance and compliance across the division. Candidates should possess a bachelor's degree and substantial experience in healthcare operations.

Qualifications

• 7-10 years in healthcare operations management or similar leadership role.
• Experience in implementing healthcare service models (e.g., home care, ambulatory care).
• Proven track record of leading multidisciplinary teams.

Responsibilities

• Lead and coordinate the implementation of the Mediclinic-at-Home service model nationally.
• Develop and maintain collaborative partnerships to drive adoption and growth.
• Monitor financial performance to achieve revenue and profitability targets.

Skills

Project management and implementation skills

Healthcare Regulatory Compliance

Change Management

Contract and Service Level Agreement (SLA) management

Funders of Healthcare / Managed Healthcare

Clinical Quality Management principles

Healthcare service operations

Financial and commercial acumen

Education

Bachelor's degree in healthcare management, nursing, business administration, or related field

Postgraduate qualification in healthcare management/business

Job description

MAIN PURPOSE OF JOB: To lead, coordinate, and manage the strategic and operational implementation of the Mediclinic-at-Home business model across the division.

This role will ensure alignment with strategic objectives by collaborating with internal and external stakeholders to drive sustainable growth, operational excellence, and service delivery outcomes in line with the divisional goals.

KEY RESPONSIBILITY AREAS:

1. Operational Implementation & Execution: Lead and coordinate the implementation of the Mediclinic-at-Home service model nationally, ensuring alignment with divisional strategy, clinical governance frameworks, and operational standards. Establish operational processes, workflows, and resource allocation. Oversee rollout of sites and services across regions.
2. Stakeholder Engagement & Relationship Management: Develop and maintain collaborative partnerships with internal and external stakeholders to drive the adoption and growth of the Mediclinic-at-Home offering. Liaise with medical funders, practitioners, and external service providers. Advocate for service integration and alignment with healthcare partners.
3. Financial & Performance Management: Monitor and manage financial performance of the Mediclinic-at-Home service line to achieve revenue, cost, and profitability targets. Prepare budgets, forecasts, and operational reports. Ensure effective cost control and resource utilization.
4. Quality, Compliance & Risk Management: Ensure compliance with clinical governance, healthcare regulations, and risk management standards in the delivery of home-based care. Monitor quality indicators, adverse events, and patient outcomes. Implement corrective action plans and continuous improvement initiatives.
5. People Leadership: Lead, develop, and manage the team to ensure high levels of engagement, performance, and capability. Provide leadership, coaching, and performance management. Foster a culture of accountability and continuous learning.
6. Reporting & Data Analytics: Establish reporting mechanisms and leverage data analytics to inform operational decisions and demonstrate outcomes to stakeholders. Track KPIs, operational dashboards, and performance insights. Report progress and impact to executive leadership.

REQUIRED EDUCATION:

• Essential: Bachelor's degree in healthcare management, nursing, business administration, or related field.
• Desired: Postgraduate qualification in healthcare management/business.

REQUIRED EXPERIENCE:

• Essential: 7-10 years in healthcare operations management or similar leadership role. Experience in implementing healthcare service models (e.g., home care, ambulatory care). Proven track record of leading multidisciplinary teams. Experience in private healthcare funding environment is desired.

REQUIRED JOB SKILLS AND KNOWLEDGE:

• Project management and implementation skills
• Healthcare Regulatory Compliance
• Change Management
• Contract and Service Level Agreement (SLA) management
• Funders of Healthcare / Managed Healthcare
• Clinical Quality Management principles
• Healthcare service operations
• Financial and commercial acumen