National Maintenance Manager

Teraco; Springs; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in data centre management is seeking a National Maintenance Manager responsible for overseeing all maintenance activities nationwide. This strategic role demands expertise in managing maintenance for high-availability systems, ensuring compliance with industry standards, and optimizing budgeting processes. The successful candidate will lead a team, manage critical systems, and drive enhancements across facilities, making a significant impact on overall operational excellence.

Qualifications

• Experience in maintenance management for data centres.
• Strong knowledge of compliance and budget management.
• Ability to manage teams and facilitate training.

Responsibilities

• Manage planned, preventative, and corrective maintenance activities to ensure maximum system availability.
• Oversee maintenance budgeting and track operating costs.
• Conduct annual KPI reviews and identify training needs for team members.

Skills

Maintenance Management

Compliance

Budget Management

People Management

Critical System Management

Job description

The National Maintenance Manager is responsible for the effective and efficient planned, preventative, and corrective maintenance activities for all Teraco assets nationwide, ensuring maximum system availability and uptime.

Objectives

Main Functions of the Job

Maintenance Management

• Manage planned, preventative, and corrective maintenance activities for all Teraco Data Centres to ensure maximum system availability.
• Manage maintenance methods to achieve all SLA and MSA targets.
• Ensure all corrective work is completed promptly to meet Teraco standards.
• Conduct regular supplier reviews to maintain relationships and drive quality service.
• Standardize maintenance activities across all facilities where possible.
• Manage data centre infrastructure to support 99.999% electrical uptime and 99.99% mechanical uptime.
• Coordinate maintenance efforts to uphold Teraco standards.
• Conduct retrospective reviews to identify service delivery improvements.
• Develop, maintain, and enforce maintenance schedules.
• Respond to emergency maintenance calls.
• Perform troubleshooting and root cause analysis for maintenance issues.
• Complete administrative tasks related to maintenance.
• Ensure client notifications are accurate, timely, and sent to the correct recipients.
• Review maintenance system tasks to ensure proper documentation.
• Verify uploaded documentation meets Teraco standards through quality checks.
• Provide weekly updates on maintenance tasks and audits.
• Ensure assets are correctly loaded and linked in the maintenance system.
• Provide training and ongoing support on the maintenance platform.
• Ensure all work complies with established procedures.
• Continuously review and improve methods and procedures.
• Participate in site hand-over from construction to operations.
• Analyze and optimize the maintenance planning system.

Compliance

• Maintain compliance with all relevant policies and procedures.
• Support HR in achieving developmental goals.
• Meet inter-departmental operational level agreements (OLAs).
• Monitor health and safety, ensuring statutory compliance and best practices.
• Implement policies, processes, and work instructions as per quality standards.
• Participate in external and internal audits.

Critical System Management

• Schedule maintenance events accurately on the management platform.
• Manage all maintenance to meet customer SLAs and MSAs.
• Maintain PUE levels through proper working methods.
• Report tasks accurately and within timelines.

Budget

• Oversee maintenance budgeting and tracking.
• Review monthly operating costs, investigate variances, and recommend actions.
• Develop short-, medium-, and long-term maintenance budgets.
• Review maintenance stocks and equipment annually.

Data Centre Ethics

• Ensure compliance with industry best practices.
• Maintain data centre facility standards.
• Enforce cleanliness standards.

People Management

• Conduct annual KPI reviews with team members.
• Identify training and development needs.
• Hold regular team meetings and feedback sessions.