National Customer Service Trainer

Green Marble Recruitment Consultants; Pretoria; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A consulting firm in Gauteng seeks a seasoned training and development expert to elevate service teams. Applicants should have over 5 years in a senior training role and a passion for developing impactful training programs. Responsibilities include managing training for various operations and ensuring customer satisfaction. This exciting opportunity values emotional intelligence and effective communication skills.

Qualifications

• 5-10 years in a Senior Training Capacity.
• Skills in developing teams, ideally in Hospitality.
• Well-written training materials with above-average English.

Responsibilities

• Resolve training requirements for customer operations.
• Develop training documents and maintain development plans.
• Facilitate training sessions and ensure objectives are met.

Skills

Training programme development

Effective communication

Emotional intelligence

Facilitation skills

Customer service focus

Education

Customer Relationship Management qualification

Job description

Are you a seasoned training and development expert with 5+ years’ experience at a senior level, ready to elevate service teams to new heights?
We’re looking for someone who thrives on creating impactful training programmes, energising large groups, and driving real skills development.
If you’re a natural communicator with high emotional intelligence and a passion for empowering others — this is your moment to lead.

Minimum Requirement

• 5-10 years in a Senior Training Capacity.
• Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
• Well-written training materials in above-average English language skills
• Background in teaching and facilitation to large groups.
• Skills development
• Knowledge of EE submissions and all training and skills-related legislation.
• Budgeting and cost analysis for the whole department.
• Customer Relationship Management and HR Management qualification or related.
• Excellent communicator, resourceful, and passionate.
• High emotional intelligence and empathy skills.

Responsibilities

• Resolve all training requirements for various customer operations.
• Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
• Provide optimal level of customer service to all customers.
• Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
• Coordinate with various employees and provide feedback to all stakeholders.
• Maintain high-level knowledge of products and services.
• Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
• Provide training to all operations teams as per requirement.
• Maintain records of all associated training materials and manuals.
• Provide technical support to all recruits and provide training on all human resources related to the job.
• Monitor all client issues and provide training to resolve all service-related queries.
• Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
• Provide support to all national and regional training programs.
• Participate in various team and store meetings.
• Managing a national service team.
• Driving consistency across the country.
• Implementing incentive drives.
• Driving company culture.