National Contracts Manager

Manage contracts department team members, including customer service interactions, reports, and repairs.

Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Responsibilities

1. Effectively manages team members, including technicians and installers assistants, to ensure team objectives and sales goals are being carried out.
2. Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
3. Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
4. Assists with or performs administrative tasks directly affecting the contracts department.
5. Develops working knowledge of industry regulations, restrictions, and laws, and ensures the service department adheres to all regulations.
6. Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
7. Regularly inspects work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
8. Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.
9. Ensure the contracts department meets reportable deadlines and enforces compliance to company procedures.
10. Achieving department revenue targets.
11. Recruiting employees or subcontractors to maintain an adequate level of staff, within the company growth and strategic plan.
12. Managing and mentoring of contracts department team to ensure staff remain compliant to company procedure and motivated to obtain company goals.
13. Complete performance reviews of contracts department staff providing critical but constructive feedback to improve staff productivity.
14. Actively participating in the successful integration of new customers.

Qualifications

B Tech or BSc in Building / Construction Management or Electrical / Electronic Engineering.

Experience

5 to 8 years of relevant site management experience on major Fire Detection, Gas Suppression and Digital Security projects.

Skills

1. Tactical problem solving
2. Innovation and creativity
3. Business acumen
4. Influencing / Negotiation

Correspondence will only be entered into with the shortlisted candidates. If you have not heard from us within 3 weeks of the closing date, please regard your application as unsuccessful.

ISF Group nevertheless appreciates the interest shown by all applicants.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Construction