National Aftermarket Manager

Findojobs South Africa; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in the earthmoving equipment sector seeks a Service and Parts Manager who will be responsible for maximizing revenue from aftermarket activities. The successful candidate will manage service delivery and ensure customer satisfaction through effective leadership and strategic planning. With a focus on efficiency and profitability, this role involves overseeing service agreements, inventory management, and continuous improvement initiatives within a dynamic team.

Qualifications

• Minimum of 5 years of experience in aftermarket sales, service management, or related role.
• Experience in leading large teams and managing multiple business functions.
• Proven experience in managing service, maintenance, parts, and workshop operations.

Responsibilities

• Overseeing after sale activities, ensuring customer satisfaction and strong relationships.
• Develop and implement admin and system service processes.
• Manage procurement and distribution of parts across all branches.

Skills

Leadership

Negotiation

Analytical skills

Problem-solving

Organizational skills

Communication

Education

Bachelor’s degree or diploma in a related field

Tools

Autoline systems

Microsoft Office Suite

Job description

The successful candidate will be responsible for overseeing, and maximizing revenue from after sale activities, including parts, service, and service agreements, while ensuring customer satisfaction and building strong relationships. He/she will need to manage these functions nationally and will have full responsibility for their profitability. This role requires a strong leader with strategic planning capabilities, and a focus on tight controls, to optimise service delivery, efficiency, and profitability.

Responsibilities include:

Service Management (Background, Admin & Systems):

• Develop and implement admin and system service processes to ensure high-quality customer support and satisfaction.
• Oversee national service admin & system operations to maintain uptime and efficiency of customer equipment in all branches.
• Monitor and improve service performance metrics, including labour & km recoveries, consumables, spray booth, overtime etc. in conjunction with the National Operations Director.
• Ensure that rental fleet is maintained to the expected and agreed standards with a strong focus on cost control in conjunction with the Rental Manager.
• Work closely with the Used Sales and Rental Manager to determine which machines to repair/rebuild and agree on timeline, budget numbers for these repairs/rebuilds in conjunction with the National Operations Director.
• Identify new business opportunities in the aftermarket segment and develop targeted initiatives.
• HR management, including getting the right team in place (qualified red seal technicians being key) and developing skills. Implement incentives and drive KPI’s to ensure technician retention in conjunction with the National Operations Director.
• Negotiate and monitor lease contracts for technician vehicles and ensure these vehicles then get measured monthly (including monitoring of utilisation and dashcam coaching).
• Manage work in progress daily (no WIP’s to be open for longer than 3 months).
• Work on implementing and managing automated workflow systems where possible to ensure limited risk and optimum results (Roadside Tech & Incident Management).
• Manage warranty claims and ensure timely processing in collaboration with suppliers and Customers in conjunction with Technical Manager and National Operations Director.
• Evaluate labour rates annually against market / competitor related pricing and adjust accordingly.
• Ensure service matrices are continuously kept up to date with price adjustments, alternative or superseded part numbers and that critical parts lists are drawn up and communicated to the parts department for any new models being sold into the market.
• Manage all service suppliers and ensure that we are getting quality work at best prices in conjunction with the National Operations Director.

Service Agreement (Maintenance) Management

• Ensure all service agreements are costed and quoted for accurately.
• Ensure that service schedules are adhered to nationally, minimising downtime and operational disruptions.
• Monitor profit and loss on service agreements and identify areas for cost-saving initiatives without compromising quality.
• Manage and monitor tracking units and ensure we are getting accurate, up-to-date information in order to pro-actively manage services.
• Build and monitor reports/proposals for key customers (for example Builders Warehouse) as and when required.
• Implement best practices for equipment servicing and maintenance to guarantee compliance with company standards and regulations.

Parts & Logistics Management

• Oversee the procurement, inventory management, and distribution of parts across all branches.
• Ensure optimal stock levels to meet demand while minimizing overstocking and obsolescence.
• Manage parts stock files and pricing on Autoline to run the Parts business at optimum efficiency.
• Establish relationships with suppliers and negotiate competitive pricing and rebates for parts procurement.
• Implement processes to reduce stock losses and improve cost efficiency.
• Monitor key performance indicators (KPIs) to track service efficiency, parts sales, and customer satisfaction.
• Oversee monthly and emergency parts stock orders and ensure timely delivery.
• Hiring, training, and supervising parts department employees.
• Preparing reports on inventory levels, sales, and other relevant metrics.
• Optimizing inventory space and storage methods.
• Conduct regular inventory audits (perpetual and periodic) in accordance with best practices and processes established by the organization to ensure accuracy.
• Handle customer inquiries and complaints regarding parts availability or quality, providing prompt and effective solutions.
• Develop and manage the parts department budget, ensuring cost control and profitability.
• Maintain records of parts transactions and inventory as per company and legal requirements.
• Oversee the entire supply chain process, ensuring timely and cost-effective transportation of goods.
• Ensure that all parts, equipment, and attachments are accurately costed and entered the system, facilitating timely payment of supplier invoices.
• Manage and oversee all company vehicles, including licensing, fuel card administration, tracking systems, and related responsibilities in conjunction with National Operations Director.

Requirements:

• Bachelor’s degree or diploma in a related field would be beneficial.
• Minimum of 5 years of experience in aftermarket sales, service management, or a related role within the earthmoving equipment industry.
• Proven experience in managing service, maintenance, parts, and workshop operations.
• Strong knowledge of earthmoving equipment, and their aftermarket support requirements.
• Experience in leading large teams and managing multiple business functions.
• Local travel and international travel will be required.
• Strong analytical and problem-solving skills are important, but the ability to execute and get the job done is even more critical.
• Excellent leadership and people management abilities.
• High attention to detail, accuracy and strong organisational skills.
• Strong negotiation and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Autoline systems and Microsoft Office Suite.
• Accountability and dependability.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

All applications (complete CV) must be submitted no later than close of business on Friday, 11th of April 2025. Email: [e-mail] Ref: GEE 04/25/116
Please use the job title and reference as subject when applying for this position.

The Goscor Group believes in transparency in the recruitment process, as we believe that this benefits both the applicant and the broader Group. So please note that reference checks will be performed on all applicants currently employed anywhere within Goscor / Bud should they apply for this role. These checks will be performed solely at management’s discretion and are likely to involve discussions with you direct line manager and/or other management (where relevant/necessary). Should you not consent to this, Goscor reserves the right to not take your application further.

The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status.

Please note that by applying for this position you agree to your personal information being processed and verified where applicable by the recruiting company or its agents.

Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.