Multi-Campaign Credit Sales Team Leader

Mr Price Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail organization is seeking a Team Leader for their Credit Sales Call Centre. The ideal candidate will have extensive experience in managing sales campaigns, with demonstrated success in a call center environment. Responsibilities include leading a team, ensuring campaign excellence, and delivering actionable insights to enhance performance. Strong leadership and analytical skills, along with proficiency in CRM systems, are essential for this role.

Qualifications

• 3-5 years in sales within a call center environment with proven target achievement.
• 1 year in a leadership role, preferably in a multi-campaign call center setting.
• Strong campaign management and performance tracking skills.

Responsibilities

• Lead and manage 3+ concurrent credit sales campaigns.
• Ensure timely rollout and brand compliance across all campaigns.
• Conduct regular 1:1 coaching and track individual performance improvements.

Skills

Sales experience in a call center

Leadership skills

Campaign management

Analytical skills

Communication abilities

Education

Matric

Tools

Salesforce

HubSpot

Job description

A leading retail organization is seeking a Team Leader for their Credit Sales Call Centre. The ideal candidate will have extensive experience in managing sales campaigns, with demonstrated success in a call center environment. Responsibilities include leading a team, ensuring campaign excellence, and delivering actionable insights to enhance performance. Strong leadership and analytical skills, along with proficiency in CRM systems, are essential for this role.