MSP Technician

Believe Resourcing; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a leading Managed Service Provider in Cape Town as an MSP Technician, where you'll thrive in a dynamic and collaborative environment. This role offers the chance to work hands-on with diverse clients and technologies, delivering exceptional technical support while maintaining client systems. You'll engage directly with clients, providing solutions for desktops, networking equipment, and cloud-based technologies. If you're passionate about IT and have a proven track record in an MSP setting, this opportunity for growth and professional development is perfect for you. Embrace the challenge and contribute to an innovative team focused on excellence.

Benefits

Hands-on experience with diverse clients

Collaborative team culture

Opportunities for continuous learning

Dynamic work environment

Qualifications

• 5+ years experience in an MSP environment required.
• Advanced knowledge of Windows Server and networking principles.
• Strong communication skills are essential.

Responsibilities

• Provide on-site technical support for various devices and systems.
• Diagnose and resolve hardware/software issues effectively.
• Document client environments and provide user training.

Skills

Technical Support

Troubleshooting

Networking Principles

Communication Skills

Virtualisation

Microsoft Environments

Active Directory

Backup and Recovery

Education

Relevant IT Certifications (CompTIA A+, Network+, MCSA, MCSE)

Tools

Windows Server

VMware vSphere

Hyper-V

Office 365

Azure

Veeam

Job description

MSP Technician
Location: Cape Town, South Africa
Type: Full-Time | On-Site
Salary: R18,000 – R20,000 CTC per month (depending on experience)
Availability: Immediate

About the Company

Our client is a leading Managed Service Provider (MSP) based in Cape Town, offering IT and connectivity support to a diverse client base. Known for exceptional technical service, reliability, and innovation, they provide a fast-paced, collaborative work environment with a strong focus on growth and professional development.

About the Role

We are seeking an experienced MSP Technician to join the team. This is a fully on-site role, and only candidates with proven experience working within a Managed Service Provider (MSP) environment will be considered. Candidates from in-house IT teams or fully remote roles will not be eligible. The successful candidate will provide field and helpdesk support, maintain client systems, and work across a range of infrastructure, hardware, and cloud-based technologies.

Why Join Them

• Be part of a fast-growing and dynamic MSP environment
• Get hands-on experience with diverse clients and technologies
• Enjoy a collaborative and professional team culture
• Opportunity for continuous learning and development
• On-site role with face-to-face client engagement

Key Responsibilities

• Deliver on-site technical support for desktops, laptops, printers, and networking equipment
• Diagnose, troubleshoot, and resolve hardware and software issues
• Perform system maintenance and updates on servers and end-user devices
• Install and configure switches, routers, VLANs, and firewalls
• Set up and manage Microsoft environments, including Office 365 and Azure
• Handle virtualisation tasks using VMware vSphere 6.5+ and/or Hyper-V
• Support backup and recovery processes, including Veeam technologies
• Collaborate with remote teams and escalate complex issues as needed
• Document client environments, service activities, and infrastructure changes
• Provide user training and proactive technical guidance to clients

Requirements

• Minimum 5 years of experience in an MSP (Managed Service Provider) environment
• Advanced experience with Windows Server (2012 R2 and newer)
• Strong knowledge of Active Directory, DNS, DHCP, IIS, and PKI
• Proficiency in Windows and macOS operating systems
• Experience with virtualisation platforms such as VMware vSphere or Hyper-V
• Solid understanding of networking principles (IP addressing, VLANs, routing, and firewalls)
• Familiarity with SAN/NAS storage systems, Microsoft Exchange 2016+, and Office 365
• Knowledge of Azure, cybersecurity best practices, and backup tools like Veeam (advantageous)
• Certifications such as CompTIA A+, Network+, MCSA, or MCSE (preferred)
• Valid driver’s licence and reliable vehicle (essential for on-site visits)
• Must currently reside in Cape Town
• South African ID or valid work permit required
• Excellent verbal and written communication skills