MSP Technician

About the Company

Our client is a leading Managed Service Provider (MSP) based in Cape Town, offering IT and connectivity support to a diverse client base. Known for exceptional technical service, reliability, and innovation, they provide a fast-paced, collaborative work environment with a strong focus on growth and professional development.

About the Role

We are seeking an experienced MSP Technician to join the team. This is a fully on-site role, and only candidates with proven experience working within a Managed Service Provider (MSP) environment will be considered. Candidates from in-house IT teams or fully remote roles will not be eligible. The successful candidate will provide field and helpdesk support, maintain client systems, and work across a range of infrastructure, hardware, and cloud-based technologies.

Why Join Them

• Be part of a fast-growing and dynamic MSP environment
• Get hands-on experience with diverse clients and technologies
• Enjoy a collaborative and professional team culture
• Opportunity for continuous learning and development
• On-site role with face-to-face client engagement

Key Responsibilities

• Deliver on-site technical support for desktops, laptops, printers, and networking equipment
• Diagnose, troubleshoot, and resolve hardware and software issues
• Perform system maintenance and updates on servers and end-user devices
• Install and configure switches, routers, VLANs, and firewalls
• Set up and manage Microsoft environments, including Office 365 and Azure
• Handle virtualisation tasks using VMware vSphere 6.5+ and/or Hyper-V
• Support backup and recovery processes, including Veeam technologies
• Collaborate with remote teams and escalate complex issues as needed
• Document client environments, service activities, and infrastructure changes
• Provide user training and proactive technical guidance to clients

Requirements

• Minimum 5 years of experience in an MSP (Managed Service Provider) environment
• Advanced experience with Windows Server (2012 R2 and newer)
• Strong knowledge of Active Directory, DNS, DHCP, IIS, and PKI
• Proficiency in Windows and macOS operating systems
• Experience with virtualisation platforms such as VMware vSphere or Hyper-V
• Solid understanding of networking principles (IP addressing, VLANs, routing, and firewalls)
• Familiarity with SAN/NAS storage systems, Microsoft Exchange 2016+, and Office 365
• Knowledge of Azure, cybersecurity best practices, and backup tools like Veeam (advantageous)
• Certifications such as CompTIA A+, Network+, MCSA, or MCSE (preferred)
• Valid driver’s licence and reliable vehicle (essential for on-site visits)
• Must currently reside in Cape Town
• South African ID or valid work permit required
• Excellent verbal and written communication skills