MSP Technical Coordinator- JHB

HR Corporation; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the technical support field is seeking a Technical Coordinator based in either Cape Town or Johannesburg. This role involves managing support tickets and ensuring a high standard of service delivery. The ideal candidate will possess solid technical experience, particularly with MSP environments, and will have a minimum of 3 years' relevant experience.

Qualifications

• 3 years’ experience in a similar environment and industry required.
• Experience in MSP Technical roles is essential.
• Familiarity with ticketing systems and Microsoft 365 support is advantageous.

Responsibilities

• Review and prioritize incoming support tickets.
• Manage ticket queues and ensure efficient service delivery.
• Liaise between the Technical Team, Suppliers, and Clients.

Skills

MSP Technical Experience

Experience working on a ticketing system

Assigning Microsoft 365 support tickets

Education

Matric

Business/Operations Qualification

Job description

Position can be based from either the office in Cape Town CBD or the Melrose Area of Johannesburg.

As a Technical Coordinator, you will be responsible for reviewing and prioritizing incoming support tickets, managing ticket queues, and ensuring efficient service delivery to our client’s businesses. You will act as a liaison between the Technical Team, Suppliers, and Clients, ensuring that support requests are logged, attended to, and resolved in a timely manner.

Minimum requirements:

• Matric
• Business/Operations Qualification (advantageous)
• 3 years’ experience in a similar environment and industry
• MSP Technical Experience (non-negotiable)
• Experience working on a ticketing system
• Experience assigning Microsoft 365 support tickets

Salary Range: R22,000 - R32,000