Mr D - Operations Manager_Food

MBA-Exchange.com; Cape Town; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A dynamic and hyper-growth company seeks a Food Operations Manager in Cape Town. You’ll oversee restaurant operations, lead a dedicated team, and ensure continuous improvement in metrics. Ideal candidates will possess strong analytical and communication skills, with proven experience in managing teams and operational efficiencies.

Benefits

Market-related remuneration package

Flexible work environment

Online learning opportunities

Regular social events

Birthday leave

Confidential support services

Free parking

Qualifications

• Minimum of 5 years relevant experience, with 2 years managing a team.
• Operations experience in a restaurant and e-commerce environment is a plus.

Responsibilities

• Own metrics related to restaurant partner operations.
• Manage daily restaurant trade exceptions and analyze performance.
• Lead and motivate a team dedicated to operational excellence.

Skills

Analytical skills

Effective communication

Project management

Team management

Customer satisfaction focus

Education

Relevant university degree

Postgraduate degree (advantageous)

Tools

Advanced Excel

SQL

Python

Job description

Mr D ,a division of the Takealot Group is looking for a highly talented Food_Operations Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This role reports to the Head of Operations for Mr D.

Your responsibilities will include (but not limited to):

Operations Management & Planning

• Own all metrics related to restaurant partner operations with a continuous improvement focus
• Oversee restaurant operations, including restaurant device performance
• Manage daily restaurant trade exceptions
• Analyze performance, translate them into actionable insights and act on those insights where required
• Coordinate operational stakeholder support, including data and insights
• Lead the team dedicated to restaurant operations

Restaurant Device Management

• Responsible for the management of the partner device team
• Oversee the maintenance and operations of restaurant devices
• Ensure that Service Level Agreement (SLA) metrics to ensure performance are met
• Oversee the support of restaurants from the restaurant support & the restaurant device team
• Ensure continuous improvement SOPs related to the partner device team

Collaboration with Cross-Functional Teams

• Closely collaborate with the sales account management and key account management teams to tackle restaurant partner related operational queries
• Closely collaborate with the restaurant support team to improve partner support operations
• Collaborate with with restaurant onboarding team to improve processes related to restaurant onboarding
• Work closely with the product team to improve the product offering available to restaurant partners

Relationship Management

• Foster an operational relationship with key national partners with the purpose of improving operational efficiency
• Spend a considerable amount of time at key independent restaurants to gather insights for operational & promotional improvements

Continuous Improvement

• Own the improvement of all restaurant related operational & hygiene metrics (online ratio, acceptance ratio, restaurant delays, etc.)

Team Leadership

• Hire staff within budget and timelines.
• Lead, motivate, and manage a team dedicated to operational excellence. Provide training, set performance goals, and foster a positive and productive work environment.

Attributes

• Highly analytical and data-driven decision-making skills.
• Effective communication and collaboration skills.
• Project and team management skills.
• Influential, capable of motivating teams, and demonstrating learning agility.
• Adaptable to change, organized, and professional with keen attention to detail.
• Comfortable with ambiguity and able to implement processes effectively.
• Tech-savvy with the ability to work under pressure and prioritize tasks.

Qualifications & Experience

• A relevant university degree. Postgraduate degree would be advantageous
• A minimum of 5 years relevant experience with at least 2 years managing a team
• Operations experience in a restaurant environment
• Operations experience in an e-commerce environment is advantageous
• Proven leadership experience
• Proficiency in Advanced Excel
• Experience in roles that require a strong focus on customer satisfaction, with a proven ability to improve customer-facing operations
• Knowledge of SQL or Python is advantageous

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference