Mr D - Mid-Level Operations Associate

MBA-Exchange.com; Cape Town; On-site; ZAR 30,000 - 60,000; Full time

Job summary

Join a dynamic and fast-growing company as a Mid-Level Operations Associate in Cape Town! This role offers the chance to work in a vibrant environment, where you can showcase your analytical skills and contribute to enhancing operational processes. You'll be part of a team that values collaboration and innovation, tackling challenges in a fast-paced setting. With opportunities for personal growth and a supportive culture, this is your chance to make a significant impact in a thriving organization. If you're ready to take ownership and drive improvements, apply now and be part of an extraordinary team!

Benefits

Flexible Total Remuneration Package

Online Learning Access

Social Events

Birthday Leave

Confidential Counseling

Free Parking

Qualifications

• 3+ years in operations, especially in e-commerce or logistics.
• Strong analytical skills with advanced Excel proficiency.

Responsibilities

• Manage day-to-day operations to ensure efficiency.
• Analyze data to improve customer experience and workflows.
• Support team development and resolve transaction issues.

Skills

Analytical Skills

Excel

Problem-solving

Communication

Teamwork

Ownership

Education

Bachelor's degree in commerce, engineering, finance or related field

Tools

SQL

Python

Job description

Mr D, a division of the Takealot Group is looking for a highly talented Mid-Level Operations Associate to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do.
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This role reports to the Operations Manager for Grocery Operations for Mr D.

Your responsibilities will include:

• Operational Support and Efficiency:
• Assist in managing day-to-day operations across various business verticals within Mr D, contributing to smooth and efficient trade operations.
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the Mr D platform.
• Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.
• Data Analysis and Reporting:
• Assist in the analysis of operational data to generate insights aimed at improving customer experience and operational workflows.
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
• Teamwork and Development:
• Help manage and resolve payment transaction issues, contributing to a seamless customer transaction process.
• Assist in the investigation of order discrepancies and compile reports on operational challenges and customer feedback.
• Support the mentorship and development of junior operations team members, promoting a culture of growth and learning.
• Emergency Management:
• Proactively manage operational emergencies and system failures, ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours after 5pm and during weekends, ensuring round-the-clock operational resilience.

Attributes Required:

• Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
• Strong team player, indicating the importance of collaboration and mutual support within a team setting.

Qualifications & Experience:

• Relevant bachelor’s degree in commerce, engineering, finance or related field.
• At least 3 years of experience in operations, particularly in e-commerce, logistics, supply chain, or a related fast-paced industry.
• Experience in using data analytics to inform operational decisions and improvements.
• Proficiency in analyzing performance metrics to provide insights on operational aspects.
• Proficiency in advanced Excel.
• Knowledge of SQL or Python is advantageous.

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the Takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.