Motor Insurance Claims Consultant

Badger Holdings Inc; George; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company is seeking a Claims Consultant for their call centre in George. This role emphasizes customer service excellence in processing insurance claims while offering various benefits such as flexible hours and professional development opportunities.

Benefits

Competitive basic monthly salary with benefits

Employee loyalty and long service rewards

Professional company-branded gear

Health benefits from Lifestyle department

On-site coffee shop and restaurant

Training and development program

Flexible working hours

Company transport available

Qualifications

• Strong focus on customer service throughout the claims process.
• Ability to mitigate claims costs while adhering to guidelines.
• Experience in a similar customer-facing role preferred.

Responsibilities

• Process claims accurately and timely.
• Ensure high customer service levels from lodgment to claim closure.
• Work collaboratively within the team and follow management guidance.

Skills

Customer-focused

Energetic

Passionate

Job description

About The Company

Pacific International Insurance is a licensed general insurance provider, offering reliable coverage for policyholders across Australia and New Zealand. Our diverse range of personal and business insurance solutions includes motor vehicle, pet, mobility equipment, professional indemnity, and general liability insurance.

About The Product

PD Insurance AU offers award-winning, affordable, and high-value pet and car insurance coverage.

The Opportunity

Are you a customer-focused, energetic, and passionate individual? We are looking for a Claims Consultant to join our vibrant call centre team in George. This is your chance to make a real impact and be part of a dynamic team!

What’s the overall purpose of this position?

Ensuring that claims are processed accurately and timely, mitigating claims costs in accordance with policy guidelines, delegated authorities, industry laws, and regulations.

As a customer-facing role, this position embraces our Soft Landings philosophy to ensure a high level of customer service from lodgment to claim closure.

In return, we offer a fun and collaborative team environment, supportive management, and motivation to help you reach your full potential!

Some Of The Benefits

• Competitive basic monthly salary with benefits and contributions.
• Employee loyalty and long service rewards.
• Professional company-branded gear.
• Health benefits: exciting offers from our Lifestyle department to keep you fit and healthy!
• On-site coffee shop and restaurant for our employees.
• Training and development: all new employees undergo a training program to equip you with the knowledge and tools to succeed in your role.
• Flexible working hours during the day.
• Company transport available to the office.

Working Hours

• Monday to Friday: 03:30 – 11:00 AM or 12:00 – 07:30 AM (rotational shifts)

These hours accommodate our clients and colleagues in Australia and New Zealand, providing you with more flexibility during your day!