Motor Claims Service Consultant (JG10)

Sanlam; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company is seeking a Motor Claims Service Consultant in Johannesburg. The role involves processing motor claims, handling client communications, and managing documentation to ensure timely claim assessments. Ideal candidates will possess Matric, with 2-4 years of claims experience and strong communication skills.

Qualifications

• 2 - 4 years’ claims experience preferred.
• Knowledge of Abuntex, BPM, Claims Center is advantageous.
• Fully computer literate.

Responsibilities

• Process allocated Motor Claims and prepare for assessment.
• Manage client queries and ensure document correctness.
• Follow up on claims for necessary documentation.

Skills

Good communication skills

Ability to handle conflict and negotiate

Telephonic skills

Education

Matric

Tools

MS Office

Claims Center

Job description

CAREER OPPORTUNITY

Santam’s Motor Claims (South Region: Western Cape, Eastern Cape, Northern Cape and Free State) has a position available for a Motor Claims Service Consultant - Abuntex, that will be based in Johannesburg (Hill on Empire).

WHAT WILL YOU DO?

The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Manage workload and instructions from system through any communication and or documents.
• Work closely with your team
• Required to check completeness and correctness of documents
• Responsible for all actions to get claim assessment ready and the appointment of the assessor
• Contact client or intermediary telephonically for any identified outstanding information and keep them informed.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment
• Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Underwriters, either by telephone or by email
• Create services on Claims Center system for rental
• Responsible for arranging, manage rental requests, extensions & terminations
• Attend to your Review and daily activities on the Claims Center system

QUALIFICATIONS AND EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Basic business ethics

COMPETENCIES

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!