Motor Claims Manager

Guardrisk; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in Johannesburg is seeking a Manager for operational oversight of motor claims. The role involves managing a team, ensuring compliance, and enhancing operational efficiency. Candidates should have extensive experience in motor claims handling and strong management skills.

Qualifications

• Minimum 10 years of operational motor claims handling experience.
• At least 5 years managerial experience leading a team of at least 12 staff.

Responsibilities

• Provide daily operational support for the team.
• Manage claims costs, reduce leakage, and increase salvage income.
• Evaluate claims promptly and accurately.

Skills

Strong interpersonal and communication skills

Management and people management skills

Attention to detail

Ability to work under pressure

Innovative, curious, self-starter with high motivation

Education

Matric

Insurance qualification or studying towards NQF 6

Management qualifications

RE / KI certification

Tools

MS Word

Outlook

Excel

Job description

To attend to the daily operational management for all motor claims matters, including all claims salvage matters across various products, and to provide supervisory oversight over a defined area.

Role Purpose

To oversee daily operations related to motor claims and salvage matters across different products, providing supervisory oversight within a designated area.

Duties & Responsibilities

Provide daily operational support for the team, including but not limited to:

• Utilize reports from all systems to ensure effective management: daily, weekly, and monthly
• Manage and reduce exceptions
• Prepare operational reports and proposals as needed
• Provide ongoing technical and operational training on claims procedures for staff and advise stakeholders
• Guide and mentor claims handlers to support their professional development
• Manage and resolve complaints and disputes
• Ensure compliance with policies and procedures; identify and address performance issues
• Maintain training materials, process flows, and SOPs
• Improve and manage efficiency to maximize potential
• Make decisions and authorizations within claims mandate
• Review and measure team activities against targets and SLAs
• Build relationships with and monitor service providers
• Identify and implement system enhancements
• Manage claims costs, reduce leakage, and increase salvage income
• Evaluate claims promptly and accurately, determine coverage and liability, and manage reserves/outstandings
• Attend and chair meetings; collaborate with underwriting and legal departments on complex claims
• Manage credit control
• Ensure compliance with legislation and stay informed of industry trends and technological developments
• Train and instruct team members
• Handle high-value, complex, or contentious claims
• Provide high-quality service to stakeholders
• Respond promptly to emails and calls
• Document claims activities and maintain accurate records

Requirements

• Matric
• Computer literacy (MS Word, Outlook, Excel)
• Familiarity with insurance systems
• Insurance qualification or studying towards NQF 6
• Management qualifications
• RE / KI certification
• Motor mechanical background (advantageous)
• Motor assessment experience (advantageous)
• Registered representative
• Minimum 10 years of operational motor claims handling experience
• At least 5 years managerial experience leading a team of at least 12 staff
• Experience with commercial and corporate fleets, aggregates, and salvage management
• Binder and non-binder experience
• Strong interpersonal and communication skills
• Management and people management skills
• Attention to detail
• Ability to work under pressure
• Innovative, curious, self-starter with high motivation

Required Experience: Manager

Key Skills

Bidding, API, Buying, Administrative Services, Events & Exhibitions, Condition Monitoring

Employment Type: Full-Time

Experience: Years

Vacancy: 1

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Location: Johannesburg, Gauteng, South Africa