Monitoring Specialist Midrand

Isanqa; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading technology firm seeks a Senior Operations Engineer who will be pivotal in managing and enhancing a global Digital Workspace infrastructure, focusing on VDI and automated solutions. With a strong emphasis on operational excellence, you will work in a collaborative environment, ensuring stability and efficiency in service delivery while utilizing cutting-edge technologies.

Benefits

High work-life balance with flexible hours

Agile working environment

Qualifications

• 5+ years of operations experience with Citrix VDI and app stack.
• Experience with Windows desktops and server support.
• Knowledge of ITIL processes (Problem, Incident, Change Management).

Responsibilities

• Maintain and operate a global GROUP Digital Workspace infrastructure for virtual devices.
• Improve operational excellence through automation and proactive monitoring.
• Collaborate with international product teams and vendors.

Skills

Scripting skills in PowerShell

Knowledge of VMWare Workspace ONE Access and UEM

Experience with VMWare Horizon Cloud

Experience operating Windows Servers

Experience with Windows 10/11 OS troubleshooting

Education

University degree in computer science, engineering, sciences

Job description

Introduction

Our client requires the services of a Senior Operations Engineer based in Midrand, Menlyn, Rosslyn, or with a Home Office rotation.

Amazing brand with cutting-edge technology.
Excellent teams in a global team collaboration environment.
High work-life balance with flexible hours.
Agile working environment.

Experience: 8-10 years of relevant working experience.

Start Date: As soon as possible.

Roles & Responsibilities

Be part of a global team responsible for the development and operation of the GROUP Digital Workspace, including the Virtual Device (VDI) product.

Product Vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus is on worldwide delivery (Cloud & On-Premises) of the virtual desktop, app, and access infrastructure for internal and external partners. This product offers a complex platform enabling the scaling of high-performance virtual desktops and apps.

Our service delivery covers all company processes within the Group.

• Maintain and operate a global GROUP Digital Workspace infrastructure for virtual devices.
• Be a team member focused on maintenance and operations for cloud and on-premises VDI platforms.
• Ensure smooth operation of VDI infrastructure.
• Work on improving operational excellence through automation and proactive monitoring.
• Collaborate with international product teams, external providers, vendors, and end-users.
• Prioritize security in all operations.
• Work closely with stakeholders and development teams to enhance VDI platform stability and availability.
• Integrate new features and components with other IT teams.

Main Functions:

• Manage operations and standardization of the enterprise VDI infrastructure and desktop components.
• Plan and verify maintenance tasks with infrastructure teams.
• Enhance operational stability continuously.
• Automate platform operations, troubleshooting, and maintenance.
• Install, configure, and deploy virtual apps and desktop images.
• Maintain RDSH servers (Windows Server, Windows Multisession).
• Manage Published Application presentation layers (e.g., XenApp & Citrix Workspace).
• Perform application and server hardening (e.g., Ivanti).
• Utilize application monitoring tools.

Qualifications & Experience

South African citizens/residents are preferred.
University degree in computer science, engineering, sciences, or a comparable qualification.
5+ years of operations experience with Citrix VDI and app stack.
Experience with Windows desktops and server support.
Experience with Windows Terminal Server.
Experience with software packaging and image creation.
Experience with hardware/software lifecycle management.
Knowledge of ITIL processes (Problem, Incident, Change Management).

Essential Skills

• Experience with VMWare Horizon Cloud, preferably Next Gen.
• Knowledge of VMWare Workspace ONE Access and UEM.
• Knowledge of Microsoft Intune.
• Scripting skills in PowerShell.
• Experience with VMWare Intelligence and Freestyle.
• Experience operating Windows Servers and Windows 10/11 OS troubleshooting and patch management.

Advantageous Technical Skills

• Experience with cloud technologies (Azure, AWS).
• Experience in VDI technologies (Microsoft and VMware Horizon).
• Automated problem remediation skills.
• Knowledge of machine learning for data analytics.
• Understanding of Rest API technology.