MMDA Team Coordinator

Remote Metering Solutions (Pty) Ltd; Pretoria; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative firm is seeking a Brand and Communications Lead to join their dynamic team in Pretoria. This role is pivotal in ensuring efficient scheduling and coordination of meter reading operations. You will be responsible for managing resources, addressing site queries, and optimizing routing for meter readers. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work under pressure. This position offers a unique opportunity to contribute to the success of the meter reading function while supporting a dedicated team. If you thrive in a fast-paced environment and are passionate about operational excellence, this role is perfect for you.

Qualifications

• 2+ years of supervisory experience in scheduling and operations.
• Strong computer skills with proficiency in Microsoft Office.
• Ability to manage teams and resolve operational issues.

Responsibilities

• Coordinate meter reading schedules and ensure resource allocation.
• Manage documentation and claims processing for operations.
• Troubleshoot device issues and assist meter readers on site.

Skills

Accuracy and Attention to detail

Good people skills

Excellent organisational skills

Time and Project Management

Problem-Solving Abilities

Education

2 years of experience in a supervisory role

Familiarity with manual meter reading

Basic computer literacy

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Direct message the job poster from Remote Metering Solutions (Pty) Ltd

Brand and Communications Lead at Remote Metering Solutions

Job Summary / Purpose of Role:

The MMDA Team Coordinator is responsible for efficient scheduling, coordination, and daily management of the meter reading field operations. This role ensures that all buildings are manually read on schedule, resources are properly allocated, and meter readers are equipped to perform their duties. The coordinator plays a key role in troubleshooting issues related to building access, PDA devices, and site assignments while maintaining clear communication with all relevant parties, including UAs, CSLs, and the billing team. Additionally, the coordinator manages documentation, claims processing, and continuous routing optimization to ensure smooth and effective operations. The purpose of this role is to provide organizational support and leadership to ensure all operational tasks are completed accurately and on time, contributing to the overall success of the meter reading function.

Key Accountabilities

Areas of responsibility and the deliverables expected (KPI’s)

• Scheduling & Coordination: Responsible for creating monthly and weekly schedules, ensuring efficient routing for meter readers, and managing daily site assignments to ensure completeness.
• Resource Management: Coordinates with meter readers, ensuring they have the necessary resources, access, and information, including resolving onsite queries and phone-related issues.
• Building Management: Adds/removes buildings in the MRS tool, manages building access queries, and ensures unsubmitted meters are escalated for quality assurance.
• Claims & Documentation: Prepares accommodation documents, biweekly/monthly claims, and ensures proper documentation submission for approval.
• PDA & Device Management: Oversees device setup, maintenance, and troubleshooting.
• Team Support: Assists with site shuffling, building date changes, and ensures smooth operations, particularly when managing leaves.
• Reporting: Submits the monthly reading schedule to the billing team and ensures all assignments are completed on MeterConnect.

Duties

• Daily building checks for assignment completion.
• Preparing weekly schedules and weekly efficient routing for all manual readers.
• Liaising with UAs on inactive and rescheduled buildings.
• Monitor the completion of readings for all assigned buildings.
• Reassign incomplete buildings or unsubmitted readings to other available readers to ensure they are completed on the same day.
• Address and resolve any device-related issues (e.g., PDA malfunctions) while on site to prevent delays in readings.
• Assist meter readers encountering access issues or any other difficulties on site.

Authority

• Adjustments to the schedule

Qualification and Experience:

•2 years of experience in a supervisory role, preferably in scheduling and operations

•Familiarity with manual meter reading is advantageous

•Basic computer literacy, with a solid working knowledge of Microsoft Outlook, Excel, and Word

•Proficiency in English (both written and verbal)

Skills Required:

•Accuracy and Attention to detail

•Good people skills

•Excellent organisational skills

•Ability to work independently and in an organized and accurate manner

•Ability to work under pressure

•Time and Project Management

•Problem-Solving Abilities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Utilities

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