Mine Hardware Technician North West

Oxyon People Solutions; Rustenburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in mining solutions seeks a Hardware Technician. This onsite role involves supporting mining safety systems, troubleshooting hardware and software issues, and collaborating with technical teams. Applicants should have extensive experience in the mining environment and possess strong analytical and customer service skills.

Qualifications

• Minimum high school diploma, higher technical qualifications desirable.
• 5 years experience in mining environments.
• 2 years experience with Mine Safety Solutions preferred.

Responsibilities

• Provide onsite system support and basic troubleshooting.
• Execute installation of onsite systems and hardware.
• Regularly report support issues and status updates.

Skills

Troubleshooting

Customer Service

Analytical Skills

Time Management

Education

High school diploma

Technical trade qualifications

Job description

SCOPE OF THE ROLE

• Onsite-based representative at customer sites within the specified region.
• Possess a strong and broad high-level knowledge of mining systems and mine safety deployed.
• Collaborate with the Area Site Supervisor / Account Manager to ensure efficient onsite support of mining safety systems.
• Provide site-based system support to customers and deploy new and upgraded systems at mine sites.
• Perform basic troubleshooting and configuration of system software and computer operating systems.
• Manage support tickets in the region in coordination with the Area Site Supervisor.

KEY RESPONSIBILITIES

• Hands-on hardware troubleshooting to support onsite hardware needs.
• Read and understand hardware schematics, technical manuals, and procedural documentation.
• Support and maintain basic software, troubleshoot system issues.
• Execute onsite system installation efforts.
• Escalate support issues requiring input from other stakeholders, such as Mining Services or support teams.
• Regularly report support issues, including status updates and resolution methods.
• Use customer relationships to advise the Mining Services Team of potential issues and opportunities.
• Represent the company professionally, helpfully, and courteously at all times.
• Maintain and adhere to documentation, reporting standards, systems, and processes.
• Comply with Workplace Health and Safety policies, participate in audits, and follow safety instructions.

EDUCATION BACKGROUND

• Minimum high school diploma; higher technical trade qualifications are desirable.
• Previous experience as a site Hardware Technician is highly desirable.
• At least 5 years of experience in the mining environment.
• At least 2 years of experience with Mine Safety Solutions is highly desirable.
• Experience working with onsite technical teams is highly desirable.
• Fluency in English.

TRAVEL

• This is an onsite position based at the client’s mine site.
• A vehicle will be provided for daily site activities.

SKILLS AND EXPERIENCE

• Proven hardware field service experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Strong prioritization and time management skills when following instructions from the Site Area Supervisor.
• Experience applying technology in harsh industrial environments.
• Good analytical skills for quick problem diagnosis and excellent customer service skills.
• Experience in customer-oriented environments.
• Knowledge of general network infrastructure and configuration, with relevant technical experience.
• Ability to communicate effectively and empathetically with mining customers.
• Ability to work well independently and within a team.