Mid-Tier Engineer

BC Technologies; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A leading company in technical support seeks a Mid-tier Engineer in Durban. This role involves providing expert service to clients, mentoring junior staff, and supporting enterprise solutions in IT security and networking environments. Applicants should have a relevant degree and a minimum of three years' experience. Excellent problem-solving and communication skills are essential, along with a strong commitment to professional development.

Qualifications

• Minimum of 3 years of experience in technical roles.
• A keen interest in IT Security and Networking.
• A firm understanding of Security Best Practice.

Responsibilities

• Provide expert service delivery and technical support to clients.
• Support and troubleshoot enterprise environments and solutions.
• Communicate effectively with customers and the technical team.

Skills

Technical Support

IT Security

Networking

Problem-Solving

Communication

Analytical Skills

Education

Bachelor’s degree or National Diploma in engineering or related field

Job description

JOB PURPOSE STATEMENT

The Mid-tier Engineer plays a pivotal role in providing technical support expertise to our client base and ensure clients are delighted and serviced at a high standard. Subscribing to the company culture and values. To have a continuous improvement mindset striving for personal and professional excellence. Your industry-recognised expertise positions you as a mentor and influencer to junior engineers, offering guidance and knowledge transfer to technical staff within your specialised discipline

KEY DELIVERABLES:

Key Performance Area:	Duties:
Technical Support	- Provide expert service delivery to clients- Support clients technically- Manage the development and implementation of technical solutions- Serve as an escalation for junior technicians- Follow through on allocated tasks to completion- Provide high level of service delivery to clients and management. Clients must be delighted in your work- Response times to align with client contract terms- Calls are to be escalated immediately if unable to be resolved in contracted resolution time- Support will include onsite and remote support- Typical support will include but not be limited to :o Microsoft Environment – Server, Desktop, Cloud (M365, Azure)o VMWARE, Hyper Vo Tier 1 Hardware Brands – Server, Storage, Networkingo Firewall / Security Skillsets – Particularly Sophos/Fortigateo SD-WAN Technologieso Endpoint, Antiviruso VOIPo Basic general all-around networking skills – IP configuration, subnetting, best-practice configurations, VLANs, routing etc.o Threat Huntingo Security Remediation
Administration	- Meet with Service Delivery Manager (SDM) and or Helpdesk Manager weekly to align on projects, activities- Take ownership and responsibility for tasks allocated- Complete tasks allocated timeously- Take a proactive stance with TD and or SDM to ensure forward momentum always- Ensure that you keep customer technical documentation up to date- Ensure administration is always up to date in systems- Maintain technical certifications- Achieve your billable hours based targets- Account for 100% of your time in the service desk

Solutions	- Support, deploy, maintain and troubleshoot enterprise environments and solutions for our customers- Support, deploy, maintain and troubleshoot public cloud-hosted architecture and solutions for our customers- Maintain solid documentation on solutions
Internal and External Communication	- Communicate effectively via company communication tools (WhatsApp Teams, Service Desk etc.)- Build relationships with customers and the technical team- Ensure quick turnaround time when communicating- Maintain a professional culture with colleagues and customers- Respond to work communications quickly and effectively

JOB REQUIREMENTS:

• Bachelor’s degree or National Diploma in engineering or related field
• Minimum of 3 years of experience in technical roles
• A keen interest in IT Security (Sophos, Fortinet, Offensive Security etc. )
• A keen interest in Networking (HPE Aruba, Sophos etc.)
• Technical and analytical skills
• Excellent problem-solving and critical thinking skills
• Excellent communication and interpersonal skills
• Able to work as part of a team and independently
• Open-minded to personal growth and development
• Firm understanding of Security Best Practice
• Security First mindset when solving problems