Mid-Level It Technician

Recru-It; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A dynamic company is seeking an Intermediate IT Support Technician to deliver high-quality IT support and ensure security compliance. You will play a pivotal role in enhancing service delivery, troubleshooting various technical issues, and maintaining documentation across client environments, ultimately aiming for operational excellence.

Qualifications

• 3+ years of IT support experience, ideally in an MSP environment.
• Certifications such as CompTIA Network+, Microsoft, or Cisco CCNA preferred.

Responsibilities

• Provide 2nd line IT support across various platforms.
• Troubleshoot and manage issues involving switches, firewalls, and networks.
• Maintain clear documentation for all client sites.

Skills

Strong troubleshooting and analytical skills

Networking knowledge (routing, switching, DNS)

Autonomous problem solving

Strong communication skills

Education

CompTIA Network+

Cisco CCNA

Microsoft certification

Tools

Autotask

IT Glue

Job description

Role Purpose : The company is looking for a sharp, proactive Intermediate IT Support Technician who thrives under pressure, thinks on their feet, and takes ownership of problems.

This person will work closely with the technical and cybersecurity teams to maintain high standards in service delivery, documentation, and security.

Key Responsibilities : Technical Support : Provide 2nd line IT support across hardware, software, networks, and cloud platforms for end users and client environments.Networking Expertise : Troubleshoot and manage issues involving switches, firewalls, routing, DNS, DHCP, and VLANs with confidence and accuracy.Documentation Management : Maintain clear and up-to-date documentation for all client sites, including network diagrams, asset registers, and support notes in line with the company standards.Security Compliance : Ensure that security protocols are upheld in all client interactions, including access control, patch compliance, antivirus, and firewall configurations.Autonomous Problem Solving : Handle assigned tickets independently with a solutions-driven approach, escalating when appropriate but owning the resolution end-to-end.Project & Onsite Work : Assist with or lead deployments, hardware swaps, network setups, and other onsite tasks as needed.

Key Competencies : Strong troubleshooting and analytical skillsSound knowledge of networking (routing, switching, DNS)Ability to work autonomously and initiate solutions proactivelyExcellent documentation and organizational habitsStrong communication skills (verbal and written)A security-first mindset Minimum Requirements : 3+ years of IT support experience, preferably in an MSP environmentCertifications such as CompTIA Network+, Microsoft , or Cisco CCNA (preferred)Experience with firewall configurations and DNS troubleshootingExposure to Autotask, IT Glue, or similar tools (advantageous)