Microsoft Engineer

Pure Placements (PTY) LTD; Paarl; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading IT support company seeks an experienced IT specialist in Paarl. The role focuses on managing escalations, conducting projects, and optimizing IT processes within a dynamic environment. Candidates must possess strong communication skills and a sound ITIL mindset.

Qualifications

• Minimum 5 years in IT MSP environment.
• Advanced windows server experience (2012-2022).
• Skilled in Active Directory, DNS, DHCP, and ITIL framework.

Responsibilities

• Resolve escalations from Tier 2 support.
• Implement changes and conduct hardware/software projects.
• Document processes for quality and automation.

Skills

Problem Solving

Communication

ITIL Framework

Education

VCP-DCV (VMware Certified Professional)

Exchange | O365

Tools

Windows Server

VMware vSphere

Hyper-V

Job description

Location : Paarl / Ceres - ONSITE ( No out of town applications will be considered)

Salary : Negotiable

Main duties and responsibilities

• Resolving all escalations from Tier 2 support
• Implement changes and projects such as version upgrades and migrations
• Perform proactive optimization and implementation of best practice
• Document processes and procedures to increase repeatable quality and automation
• Develop relationships and communication throughout the company and with customers
• Conduct implementation of Hardware and Software projects based on Wintel and Virtualization platforms

Essential skills and experience

• Minimum 5 years overall experience in IT MSP Environment
• Advanced experience with Windows 2012 R2 / 2016 / 2019 / 2022
• Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc.
• Intermediate experience with VMware vSphere 5.5 or above
• Intermediate experience with Hyper-V 2012 or above
• Good understanding of IP addressing and subnetting
• Fundamental understanding of mass storage like SANs and NAS devices
• Fundamental understanding of VLANs, routing, firewall behaviour, packet shaping etc.
• Comfortable working in server rooms / datacentres racking and cabling up kit
• Strong communication (both written and verbal) and comfortable face-to-face
• Sound ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.
• Good knowledge of Exchange 2016 and above

Qualifications

• Exchange | O365
• VCP-DCV (VMware Certified Professional) or Hyper-V